The signage directing me where to go was not easily visible. Staff was very pleasant and helpful, especially because I wasn't sure how to use my Fidelity service benefit and Michael made it a smooth process. I thought oil changes were to happen every 3K miles but my sticker indicates nearly 5K. That concerns me, but I'll check my oil periodically to make sure its not too low.
Add hot tea or cocoa to the beverage station. Overall it was a good experience. I'll come again.
I love this dealership, make you feel at home. I am elated with my new car! Fantastic car thanks so much Claudia P. I will never forget you, you are awesome, thanks again !
Not really, 1997, Buick Skylark
by Wendysmiles1 from Stratford, CT
December 18, 2018
Love it, extremely crazy about the car. My grandson tells me he is much more comfortable in the back seat. Much more room. I needed a vehicle that is equipped with the features of the 2018, Hyundai Sport.
We only went in to test drive, we were so impressed with the new owner and everyones attitude in comparison to the previous owner that we decided to buy instead of just looking.
Our salesman Richard Harrison was low pressure and honest about what he knew and didn't about the vehicle we were wanting and answered every question we had and gave us info that we didn't know.
I purchased a Kia Optima over a year ago from a salesman by the name of Cody Nelson. This young man was very polite and friendly and made the experience very enjoyable! We are very pleased with our purchase! Today I went In for an oil change and JJ provided great customer service! Your hospitality at Kia of Muncie is very much appreciated!
Dave went above and beyond to ensure the service experience was a positive one. He was very informative and communicative during the entire repair. The repair was significant and took longer than expected. Dave made arrangements for a loaner car so I would not be inconvenienced. Thank you Dave!
This is a great dealership all around! Ryan Stuber was our salesman and was extremely helpful and knowledgeable. We leased a new Explorer and love it.
Can not beat for the money, Best warranty ever
by Aircraft guy from Greensboro, NC
November 29, 2018
This car cam loaded with everything at a great price and a great warranty. I couldn't be happier. If you want a reliable vehicle with a fantastic warranty from a very good dealership I suggest looking at this vehicle. It is my third one and I have never been disappointed.
Scott Hathaway was my sales person, he did a wonderful job helping me buy my first vehicle. He explained everything to me to help me understand the process. Very happy with my experience!
This is my second Santa Fe Sport - My fifth Hyun
by Ron from OWINGS MILLS
January 3, 2019
This is my second Santa Fe Sport and this is the last year for the Sport model and I am a bit disappointed that Hyundai is doing away with this model but do understand that there newer wave of SUV's are great as well.
Excellent service and repairs was made in a timely manner. Thank you Howard for the fast service .
Very well appointed for the price.
by dogdoc from BRUNSWICK ME
November 26, 2018
I've only owned the car for a short time, but have done all kinds of driving (in snow, dry pavement, back roads, highway, traffic). It has been a joy! My other car is a Porsche, and this car has many things the Porsche has (like keyless entry). So far I've been very happy
Came for an oil change. Left with a new Tucson! Brian, Matt, & Dale were terrific to work with. Brian spent a lot of time with us explaining the many features of the SUV, and answering our questions. Would highly recommend these guys if you want a positive experience when shopping for your next vehicle.
Sweet Ride and A Real Eye Catcher
by Aprilfool from Charlotte, NC
November 29, 2018
This car is of the charts with exterior style and interior design and comfort. It’s a 2019 not 18 as above. Handles beautifully with quick response. The features are limitless and technology amazing. It’s a Turbo 4 cyclinder but you think you’re driving a V6. I love it and am going to enjoy it for years to come.
I want to COMMEND Matt Conrad!! I HIGHLY recommend Matt!! I have purchased two cars from Stew Hansen's and I received the best genuine care, timely responses, honest empathy, and BEST customer service from a Salesman that wasn't even my salesmen for the purchase of either one of my cars but he will be in the future and he will be recommended to others. He fully backs up and represents all company commercials..
Safe and beautiful
by Hyundai Believer from Wapakoneta, OH
November 29, 2018
We hit a deer while driving at 70 mph. Both driver and passenger walked away with only a bruise from the side air bags going off. There was over $24,000 damage so that is impressive to me. The car drives exceptionally well. Responds well. It has plenty of pick up even in the mountains even when in economy mode. The interior is roomy and has more features than more expensive cars. This is a replacement for a 2013 Sport we owned and liked so well we wanted the same vehicle, just newer. Our daughter is on her second Santa Fe also because she likes it so well.
My sales associate, Nermin, was simply outstanding! He was friendly, personable, and knowledgeable about the vehicle. I came in towards the very end of the day and he encouraged me to take the vehicle home so my wife could also drive it. Even though I did not buy the vehicle, I would return to Billions because of my experience with Nermin
I have enjoyed this car because at the time I was looking I knew what I wanted because I had rented one prior to purchase. I did research online for months and was willing to wait instead of jumping quickly into something. I was actually able to get all the features I was looking for such as heated and cooled seats which are really nice and the panaramic sunroof which is totally cool since I enjoy the outside especially on beautiful days I don't mind traveling and it's cool for my passengers. However my BIGGEST enjoyment is the SPACE in the car overall!!! The back seat is comfortable but the cargo space is fabulous, I can actually put my pop-up 10x10 tent in the trunk pushed up against the back of the seat and then pile everything else in front of it. My mom is still surprised it how big it is inside without appearing huge on the outside.
Bought a new 2018 Hyundai Elantra from this dealership and was very satisfied with quality of detail and service. I received a fair price and my trade-in was equally fair priced. Follow-up was excellent, as well as the presentation from the salesman. I would definitely go back for another vehicle.
Professional staff, fast responses, great service!
by Mark Louden from Gilbert, AZ
June 30, 2018
I just want to say sales manager Chris Bowman was great to deal with from beginning till end. When I inquired about a Hyundai Tucson he was straight to the point, negotiated fairly, and is a "true professional". As I use to work at a car dealership myself, these guys are the real deal, are down to earth, and organized. You won't get the traditional run around from Chris and Manny.
So much fun to drive
by MrBoots from Ft. Lauderdale, FL
November 29, 2018
This SUV was fun! Had plenty of leg room, plenty of hidden storage compartments, great get up and go, all around excellent SUV with all the modern conveniences!
“Great Buying Experience”
My Husband and I decided it was time to buy a new car--about 1 year before we actually did! I kept putting it off because I HATE car shopping (don’t you), the pressure, the money, the whole miserable experience. We chose Gosch because of location and reputation. We decided to go and drive “something” just to see what might be out there. We were very interested in Hyundai for the great warranty. Made an online appointment and went in to meet MIke Stratton. We were quickly introduced to Justin Peterson (Mike w/ another customer). Justin was awesome. He let us do our own thing, made sure our questions were answered. We ended up purchasing an awesome Hyundai Tuscon. It’s been a couple of weeks and I’m just writing my review to say this was the “BEST” car buying experience ever, for my Husband and for me. No pressure, no price changes, no “car salesman” scenarios.
We have been contacted several times to just check in and make sure we don’t have any questions about our purchase. Amazing customer service and product. My husband and I both give Gosch Hyundai and the sales team 5 stars. Thank you for the great car buying experience.
I have been "watching cars" for almost a year. I almost bought a car 6 months ago, but the dealership valued my trade-in so low, I walked away. I am so glad that I did. When the Audi A4 came up at Overturf, I simply entered my interest on the website. Frank Valle responded the next day. Overturf valued my car fairly which allowed me to feel confident from the very beginning. Frank was upfront about every detail of the sale. Many of the details were dealt with by text, which helped immensely because of my work schedule and travel plans. I asked about two issues and they were handled immediately. I brought in the car on one occasion equipped with student grading to do since I assumed I would be put in a room while the Service department resolved the issue. Frank sat with me the entire time just chatting. He was really friendly and open. I assumed a dealership experience would be a hassle and intimidating, and it was just the opposite. When I decide to upgrade again, I will go back to Overturf.
All the Car I Need
by TinleyTiger from Tinley Park, IL
January 12, 2019
Roomy, comfortable and quiet. Excellent visibility plus side mirror warnings. Excellent response in steering and acceleration. Very good interior dash and steering wheel controls. This is my fourth Hyundai and it won't be the last.
Bill was super low key and helpful. Not pushy just letting us look at what we wanted and allowing us to test drive. Once we decided on the car the transaction went quick. They came with a very fair offer on our trade and found a great loan through a credit union. Thank you everyone that helped get me in my new Soul!
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