Amazing customer service all very polite and helpful on trying to make sure your happiness is achieved. When I was not sure about the vehicle I was originally mistreated in they helped me find a car around the price and model I wanted.
Found the 2012 Toyota Highlander on a Cars.com search. Contacted the dealer and was responded to immediately. Arrived at the dealership and was met immediately and shown the car which was as described. It was immaculate and dealer had mounted new tires and new brakes. Jesse completed the sales process in an efficient and thorough manner, making sure our questions were addressed. The finance dept. arranged the financing rapidly through our credit union online. The whole process took about 3 hours including test drive. So far I am very pleased with the vehicle and very pleased with the treatment we received at Scanlon Acura.
Sara L. in Service is a gem! She always greets us with a smile and treats us like family (we are a Mini family, purchased 7 from this dealership) . I took my car in because it was due for service and a few other issues. Sara immediately assigned me a loaner so I wouldn’t have to wait. Sara texted me on the status of my mini and informed we when the repairs were completed. My car was ready the next day. Fast service! Great customer service! I highly recommend Mini of Fort Myers!
complete oil service done and had them do a full detail service while my mini was there.... my car looks like I just bought it again, spectacular job! Sara was super friendly and professional, which is always a plus! Thanks so Much!!
Pleasant young man. When I go shopping for cars I hate high pressure sales pitch people. I was pleasantly surprised that there was no pressure but lots of helpful information. He has called to follow up and still no pressure, but wanted me to remember his name so I wrote it down. I'm not ready to buy now however I'm impressed by his courteous demeanor. I will definitely be back when I'm 100% ready to buy a car. In a way I feel bad I'm not ready to buy the car so I wanted to at least leave a good review, I know most of the time the only reviews are the negative ones and I try to make it a point when I receive good service to point it out and let management know a good impression was made. Thank you
This our third purchase l that we have made from OBrien Mazda. Om our last purchase, my wife and I delt with Chuck Grillo Chuck was very pleasant to deal with. He was able handle all our concerns. I fell he went the extra mile ensure our satisfaction. My wife and I were treated well by all O'Brien staff. I would and have highly recommended Chuck Grillo and OBrien Mazda to others.
I had a 2006 Mitsubishi Lancer that lasted me through high school, college drives back and forth from Tampa back to Fort Myers, and more college. Bring a 12 year old car, it was time to let it go for something else. I knew I wanted another Mitsubishi because my first one was so reliable in the many years I had it. Pedro was salesperson and was so kind and made the whole process hassle free. I didn???t feel pressured into buying and he got me exactly what I was looking for at a good price. One of the sales managers, Howie, even made it a point to come over and introduce himself even before he knew I was getting a new car. Everyone was so kind and I???m so happy with my new 2018 Mitsubishi Eclipse Cross, abd have already gotten so many compliments on it and I haven???t even had it a week now.
Shopping for a replacement pre-owned vehicle can be a bit tense. I walked into the preowned showroom and some how found myself walking toward Mr.Anderson's desk . A warm and sincere greeting was extended ... and I felt at "home" . We were not certain of what we wanted but narrowed to the one model of two builders . We did not purchase from John Anderson and O'Brien .. but had the pre-owned of choice been there we would have done so . He called in follow-up and was most cordial in wishing every success with our choice . He is a good man and an asset to this company and I will stop again soon when our 2nd vehicle is replaced
I have had my 2006 Toyota Avalon serviced at AutoNation of Fort Myers for since 2006. I have always been treated fairly and quality of work is excellent. I am always made to feel I am a valued customer and many times AutoNation has gone the extra mile to assure my customer satisfaction. It has been a pleasure doing business with them.
JT was awesome! I never felt pressured or awkward at any moment. He made the experience very easy. I shopped around at a couple other dealerships and they made me feel pressured or didn???t want my business at all. I will come back to JT and O???Brien for my future purchases!! I LOVE my Forester!! Thanks JT!! HAKUNA MATATA!!!!!
Beautiful facility, shows great promise and still head and shoulders above the other local Jeep dealership (Galeana) but 6 contacts and an about hour to only schedule the appointment for an oil change, tire rotation and them to see if something qualifies for a warranty issue.... unacceptable. No appointments available for at least two weeks out and no way to confirm appointment time online or even by phoning the dealership directly. They can???t even tell you who your service advisor is... once I arrived I found I didn???t even need an appointment after all because they dont handle that type of warranty work for Mopar Service Plans. I have to call Chrysler direct to schedule. Service advisor seemed nice enough but not very knowledgeable and pretty stressed. They???re new so I???ll cut some slack, but guessing management needs to do some better training. Still not sure about why it took 6 contacts to schedule an appointment.. there must have been 15 girls in a bullpen area that handle scheduling who were seemingly just sitting around and chatting. Not great, but not as awful as Galeana. Will give them a second chance and re-review.
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