February 6, 2018
On November 21, 2017 I purchased a 2014 Toyota Rav LE from Jim Price, my salesperson was Jon Snow. I did not actually test drive the vehicle myself, because by the time I got off from work and got to the business, it was just about dark and I can not drive at night/dark. So once all my paperwork was approved, Mr. Snow took me out on the lot, and showed me several autos within my price range, he went inside to get keys to the two vehicles I wanted to test drive. When he came back, he advised me that the financing company had called to say that the vehicle had to be in some category, of which I did not understand, so I was given a different view of vehicles. I saw the 2014 Rav and looked it over as well as I could, now remind you, it was just about dark, Mr. Snow drove the vehicle on the test drive for me, and I rode in the passengers seat. The test drive went OK. So I said I would take the vehicle. I got off early the next day to go take a good look at the vehicle, this is when I noticed the many scratches on the exterior, and the inside was dirty, there was animal hair all on the back seat, and there was only one floor mat and that was on the drivers side. The luggage cover in the trunk was missing, but I clearly saw it there the night before when the vehicle was test drove. When I told Mr. Snow about the scratches, he replied, we won't be able to get them out, and about the trunk cover and floor mats, they did not have any to put in there. Now I am paying $15,000. + for this vehicle, you would think they could have detailed this car and had those scratches, (which are not in the paint) removed. So a week after having the auto, my brakes starts to make a screeching sound when applied. I called the service department and made appointment to have them checked. Well, they had to replace all 4 brakes. Shouldn't this have been checked before placing that 9/18 inspection sticker in the window? I just feel I was treated unfairly as a Customer, due to the fact, my auto has scratches on both sides of the car, the insides was dirty, the inside roof was dirty with look like something spurring upwards and left brown stain in the ceiling, animal hair was all on the back seats, and I only had one floor mat and not trunk cover, all of which I brought to the Salesperson's attention. The saddest part was, I asks Mr. Snow if they could detail the insides of my car, and he told me they would wash it for free, but to get it cleaned inside, I would have to pay.