The sales process was great. It was very straight forward and honest. I had two small childeren with me, and the sales team was very accommodating. They gave my childeren some hot wheels and soda. I did have one issue however. It was very important to me that the vehicle be detailed as my wife has big issues with cleanliness, also the wheels had a coating that we agreed would be removed. I was told the work had been completed, but to my dismay the vehicle had just been cleaned superficially, and much of the coating remained. This was a big issue as the vehicle was a gift. I was forced to pay to have the agreed apron services completed elsewhere at additional expense. This is the reason for my 3 star review. Had they held up their end of the bargain I would have rated them at 5 stars.
I was in the market for my first new car. My husband and I initially were considering an Elantra, but after Will showed us a Sonata and we realized how discounted they were we changed our minds. We actually got a 2018 Sport plus Sonata for the same price that we originally thought the Elantra would cost. Throughout the whole process, Helaman and Will were friendly, professional and helped us get the best car for the best price.
I dealt with Jacob Banks the whole time (except for finance) which was over a number of days. He was super! He sold me my second Hyundai and he was great then but this time (my 4th) I have never seen nor heard of a sales person going the extra mile(s) he went. We completed about 90% of our negotiations on line. I live 250 miles from this dealer and it was wonderful to be able to email and converse with Jacob multiple times and establish the final price, trade, and down payment before I ever saw the actual vehicle I purchased. Jacob worked hard for me, made videos of the vehicles I was interested in, gave me honest quotes and was so very friendly and personable. He spent a lot of time showing me the features of the Santa Fe and demonstrated them on a test drive. Maybe what impressed me more than anything was they entire dealership was extremely busy; Jacob had another customer he was working with and I watched the time he spent showing this lady her car... he was meticulous showing her the vehicle and was that way with me. I even had the pleasure of waiting a little while for him which was a great experience for me; I got to watch a professional. Actually, I have never had a bad experience buying from this dealership but Jacob is my go-to guy. Want a "go-to guy" that actually acts like he likes you and wants to help, you can "Bank on Banks.)
I have been looking for a Subaru Baja fora while now and I finally did at carmax in salt lake. I was three hours away and couldn't get out there quickly so they held the car for me. FOR A WEEK. They had people come in and was wanting it.But they still held it. I wish they would negotiate on the price. But I got it at a good price. The car was in top shape and the interior is awesome. Thanks carmax.
We were in the market to purchase 2 vehicles. One we knew exactly what we were wanting and had actually found Velocity by looking for that vehicle. We searched around for a few weeks but kept going back to the vehicle that Velocity had listed due to the lower price, lower mileage and overall value. We finally pulled the trigger yesterday and went in to test drive the vehicle. Instantly fell in love and ended up finding another vehicle on their Draper lot for our second purchase. Between Ty, Cory (American Fork location) and Efrain (Draper location), they made the process extremely painless, got us the cars we wanted at a great deal and worked with us on our trades. We walked out with the payments we wanted, the vehicles we wanted and literally no hassle or pressure from anyone. Nothing makes me want to run the other way then being hounded by a salesman instantly and feeling pressured. We felt none of that here with Velocity. We couldn't have been more pleased with the service and quality we received. Thanks again for the great experience. We will be sending friends and family your way.
We have purchased our last 3 vehicles from the LHM Used Car Supermarket and every experience was above and beyond our expectations. TJ was awesome to work with us and we feel we received the best deal possible each time. Thank you! To all the staff who were very friendly, checking to see if we needed anything during our visit(s), Thank you! Keep up the great customer service!
Rob was amazing! By far the best car salesman I've ever had. He was knowledgable, accommodating, not pushy in the least, professional and friendly. He's a hard working veteran, who will work hard to get you a great deal. Be sure to ask for Rob if you want the best car shopping experience!
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