After several bad experiences with trying to buy a used car at other dealers, and after an especially bad morning event that day, I responded to an online ad via text from my car. Within minutes Jason had responded to me via text, and we arranged a trip to the dealer. Jason was very easy to deal with, understood our primary needs in a car, was willing to negotiate, and even took care of a minor upholstery repair. The really excellent service followed over the next week, when the car unexpectedly developed locking and battery issues. We took the car back in for repair, and everything was repaired and covered as part of the original sale. While it was being repaired, Jason called me every day to update me as to the status, and this was without question the best service I have ever had from a dealer. I think what I valued the most was I was treated with utmost respect during the entire process. If I could give 10 stars, I would!
I had the pleasure of working with Ibrahim when purchasing my 2019 Tucson. Ibrahim was extremely personable and thorough throughout the entire process. This was my first time buying a car of my own and Ibrahim made the process as stress free as possible. My father and I never felt rushed or pressured, not to mention we were able to get a great deal compared to other dealers in the area. I would highly recommend Ibrahim and Heritage Hyundai Towson to anyone in the market for a Hyundai vehicle.
Jack was great and helped us with all our buying needs. Explained everything in an orderly and professional manner. Did not force you to buy, but also suggested possible alternatives based on our specific needs.
Mr. Ibrahim Kassim, thank you very, very much for all that you have done. I absolutely recommend Mr. Kassim to anyone who's looking for answers or for buying a new car. On two separate occasions, within a span of a few months, Mr. Kassim was always sincere in listening to all of my questions and he truly sought what was in my best interest. Thank you, sir! -Mr. Kim
I recently purchased a 2014 CLS550 Mercedes from the 10100 Liberty Road Randallstown location this week. I had surgery back in June and was out on leave for a while. I did want to purchase another vehicle but wanted to wait until next spring. Nevertheless, I was just randomly searching on my iPad and came across Xclusive Motorcars. I’m glad I did because I didn’t even know this place existed. Before I began my search on the website I started reading the reviews. That is what blew me away! There were so many positive comments and feedback I just couldn’t walk away without contacting them to see what they may have that I am searching for. I completed the contact sheet online and Scott called me the next day. I scheduled an appointment after work and went to see what they had. Someone did call me the day of my appointment to verify that I was still coming. Didn’t know it was Mike the sales manager. When I arrived unfortunately Scott was out ill but Mike the sales manager immediately took care of me and placed me in the good hands of sales associate Uma. Uma, and Mike gave me one of the best car buying experience I’ve had in a long time. Not to mention Roosevelt one of the finance manager was excellent as well. They got me a great deal at a great price and had me on my way within hours. I highly recommended to anyone looking for a used vehicle at a great deal, price and excellent customer buying experience shop at Xclusive Motorcars.
From the moment I reached out to Mr. Lowery he took excellent care of me. Upon shopping for my new purchase i contacted 4 dealers. Mr. Lowery was the first person to follow through and get the deal completed in record time with no bs. Being in the professional field my self it was breath taking to work with someone on the same caliber; one who values customer service and exceed expectations! Meeting him in person continued to impress me. His communication style was efficient and effective! I will definitely bring Mr. Lowery future business for myself and whomever I know that is car shopping! Mr. Harris was exceptionally professional, efficient and funny as well! I love this dealership and look forward to doing more business with them!
We had a wonderful experience purchasing my new vehicle from Len Stoler Ford. I have purchased Dodge trucks for the past 28 years and after a less than ideal experience at the Dodge dealership across the street we stopped at Len Stoler Ford and boy are we happy we did. My salesman Rick and the General Manager, Ben Messier were amazing. They displayed great team work that put the customer first. We got the Truck we wanted and a deal better then we hoped for. Big props to the entire team at Len Stoler Ford. Brian & Mary
I had a wonderful experience at this dealership. I was purchasing my first car and have rough credit but Bazz really worked with me and worked for me to help get the car I wanted. He was very nice and polite and even went out of his way to find an iphone charger when my phone died. The finance Manager Mark looked out for me and genuinely cared about helping my credit to only go up from here. I will def be telling everyone I know about this dealership because they really helped me out in purchasing my 2016 VW Jetta!
I was thrilled from the moment I got there but with my stubborn self went and looked at a few other cars before returning and buying. They did an amazing job but specifically Nate was amazing to work with. I even saw him interact with a past client who shared that she has bought both of her cars from him because of his skill, knowledge, and ease to work with.
After going to quite a few dealerships to look for a car I came across Annapolis Hyundai and spoke with Shawn. He made the car buying experience a total hassle free easy experience. We worked pricing and everything out over the phone and then I was in and out of the dealership within hour with my 2018 Hyundai Tucson. I can???t express enough how great this dealership is. I will definitely refer others!
This is the second vehicle I bought at Hyundai Annapolis. Paul was the reason i returned. He made the process of buying a vehicle simple. He is truthful and caring. I definitely recommend him to anyone.
I recently purchased a vehicle from Ourisman Hyundai and Mitsubishi and I must say that this dealership was awesome! Nick Cutlip, Sr. went up, above and beyond to make sure I purchased a vehicle I was most comfortable with. He offered suggestions and his advice, but was in no way pushy what-so-ever even throughout all color changes and multiply trips to the back lot, Nick stated " Don't worry , we will not leave until we find the right vehicle". Serveral hours later I finally decided on a 2018 Hyundai, Sonata grey in color but never the less the remaining process was absolutely painles from the finance lady ( Loved her ) to driving off the lot. I felt like family by the end of the whole process. I highly recommend Nick to anyone who is looking for a new or used vehicle. Sincerely Yours Dana Martin
by My car buying experience...Thank you Nick Cutlip! from DealerRater.com
November 28, 2018
I was in a hit run accident on 10/26; filed bankrupcty 11/7; car totaled by insurance company on 11/15, and informed that the rental needed to be return on 11/21. Called Nick Cutlip at the Ourisman dealership on 11/17 feeling doubtful about my ability to purchase a New car within 6 days. To my surprise, I was in a new car 11/19. Nick made my experience TOTALLY STRESS FREE! He had a gregarious personally, was patient, professional and very honest throughout the entire process. Thank you Nick and the Ourisman dealership! ---Kim C.
I cant say enough positive things about my experience with Nick, he was accommodating, responsive, and most importantly got a deal done for me. I wasn't expecting a positive outcome due to my circumstances, but Nick was able to come through for me and my overall experience was excellent. I definitely plan on referring a few people to go see Nick.
Adam was a wonderful salesman. He was not pushy and he was laid back. Jan was out of this world fabulous! So accommodating and found the car I wanted and did a dealer exchange to get it for me. The finance department was lovely and not pushy ... just informative. Very easy transaction and the car is absolutely beautiful! Love love love it! A+
I recently was a victim of car theft and needed a car in a hurry. The salesman, Jared, was very helpful in finding a vehicle that was both affordable and comfortable and had the features I needed. Ask for him if you come here 🤙🏾
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