Love my certified used car...and Sun Toyota too!
November 5, 2018
I came to Sun Toyota a week ago, on a referral. My mother gets her Scion serviced here and hasn't had a bad experience yet. I knew my 15-year-old Saturn was nearly on its last legs, so I had been looking for a while. Before my Sun visit, I started with a Hyundai dealer in my area, and had a "predator vs prey" experience. Sun Toyota is vastly different...and I bought a car based on that. My Saturn had 138k miles, so I knew I wouldn't get much for a trade, but I wanted/needed something newer and more reliable. I made an appointment and spent some time with Donald Smith. And I bought a car. Did he sell it to me? Yes. But I had fun the whole time. I went in with a wish list, but I also knew I might have to compromise a little bit. At the Hyundai dealer, the salesman brought me to the 2017s on the lot right away, even though I told him I wasn't looking for a brand-spanking-new model. In fact, he came *right* out of the showroom the minute I stepped on the lot. Not a good feeling - he seemed like a vulture. When I visited Sun, I made an appointment beforehand. (Maybe I should've done that with Hyundai too, but...live and learn!) In contrast to the Hyundai salesman, Don didn't make me feel vulnerable at all. When I explained my budget and wish list, he took me to the models in my price range. He explained that he wanted me to actually see them, to know what was available. What they had on the lot, would've been a lot like my Saturn - over 100k miles, and needing a lot of TLC. Saturn is a wonderful brand, & my prior car never did me wrong. But it wasn't very cost effective to keep, and I knew I needed something with more pep in it. Luckily, I could be flexible with my pricing, and my "short list" of models. (I'm used to driving Toyotas, since my other half has one too, but I wasn't opposed to trying other cars.) I think that helped too. I went in wanting to buy outright, and avoid payments. That didn't *exactly* happen. I came out with a small payment, but I can afford it. Most important, I have peace of mind. I appreciate that Don was willing to listen, and show me what was available. Also... *Sun Toyota never bashed other dealers - something my local Hyundai was quick to do. *Toyota now has longer warranties, on new and used cars. (20 yr/200k miles vs 10y/100k). Hyundai tried to tell me those were no longer offered. *They offer certified pre-owned models that go through a 160-pt inspection. I liked knowing their cars have already been vetted. Local Hyundai didn't offer certified anything. *Don took the time to listen to ME first, before I started test driving cars. He didn't just show me what HE wanted to move. *Don made it a fun experience! I was relaxed and enjoyed myself...and I have a new(er) car to show for it. I literally hugged him before driving off the lot. I have never done that before. *Sun didn't pester me after I left the dealership. Don has called to check on me and my car. (Local Hyundai salesman called me 3x in two days after I visited, because I didn't make an immediate decision.) At the end of the day, salesmen have to make sales, but customers have to be happy, too. Both of those things happened at Sun Toyota, so that's a win-win. And the most ironic part of the whole visit? I now have a Hyundai. (LOL!) If you visit Sun Toyota and you're in the market for a great experience, ask for Don. He won't disappoint you.