I have purchased 5 vehicle's here over the past 15 years. My first vehicle was a suburban, I took it in for a paint job and 6 weeks later they called me and said was stolen. They had no sympathy for me at all, said was my problem and that I need to call the police and my insurance company. 3 years ago I traded my 2011 Tahoe in for a Silverado before my first oil change I had to add a quart of oil. I complained about the tapping noise and the loss of oil to the service manager and she said according to GM it's normal for a GM vehicle to use a quart of oil every 3 to 5000 miles. I've been touch if your vehicle needs oil it is leaking or burning it. So needless to say I wish I had my old Tahoe back, no problems at all. You think they would try and take care of a long term repetitive customer and give them a deal. Looks like I'll be driving a Ford or Dodge next year.
Maybe I could call but if that’s the case what is the use of the email inquiry.
I sent the Contact Me email inquiry 3 Times in 2 weeks and I have yet to receive a Call or Email from the dealership about purchasing the vehicle I’m interested in. I wonder what’s up with that?!
The service reps were very courteous and professional Aaron Newman is very attentive, professional, and cares about customer satisfaction. He reviewed my concerns, took time to explain things to me and made sure the courtesy car arrived on time.
My experience was okay but certainly not what I experienced at another dealership recently. The dealership was not flexible and made me jump through hoops to purchase the car.
I also get pressured to buy an extended service contract
On 8-15-17, my son purchased a used 2002 Toyota 4 Runner at C.A.R.S. Pompano Beach. Our sales person was Al, with whom I had spoken to on the phone from my home in Pennsylvania. Al was most helpful, and gave us a good deal on the purchase. My son had a great experience and we both felt that we were dealing with a very honest dealership. My son and I both agreed that the process from beginning to end with my phone calls to Al, to test driving, to negotiating, to the paperwork through to the end result of the purchase were more than excellent. My son is thrilled with the car and we both thank you so much for a great experience!
Went to look at a truck and it would not start. Sales Manager Jerry jumped it to start but compressor was bad. Manager was very open and honest about it and offered to give me a dealer plate to drive to my mechanic. Jim in internet sales was very responsive and provided all info asked. Bought another vehicle elsewhere but they were good to deal with.
Highly recommend Darnell! He is a great salesman and was very patient with me. He truly cares for his customers. If Darnell isn’t there, don’t even try buying a car because the rest of the staff is useless.
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