Rare car buying experience
December 3, 2018
My experience with Hyundai of Cool Springs started with a visit to the Hyundai USA site. I was looking to learn more about the Kona, so I did the "Build & Price" option to get an idea of features and price. Once I completed the build, I filled in my information, which then connected me with Hyundai of Cool Springs.
From the 1st e-mail response received from them, I could already tell that they were different from the other dealerships I've communicated with in the last month. This first e-mail was more a thanks for reaching out to us and letting me know how they got my contact information. It was very laid back with letting me know that the communication and buying process was all up to me. They were there to help with whatever I needed.
I received a second email that day from Rick Shephard who would be the sales professional to guide me through everything. Rick sent a nice e-mail, that automatically put me at ease. I felt no pressure in what to do next, unlike other places that at this point would have called, e-mailed and texted me about coming in ASAP. Rick was more what can I do to help you, and whenever you are ready to come in, just let me know, and I can get you scheduled for an appointment. Needless to say, I scheduled an appointment to come in later in the week.
On the day of the appointment, as soon as I parked and got out of my car, I was received with courteous professionalism. One of the employees was out on the lot with one of the service guys, and they both stopped their conversation to make sure I found Rick for my appointment.
With Rick, he was informed about the Kona but also very attentive to what we were specifically looking for with it. He walked us through the features and different trims. After talking about the car, we took it for a test drive. Throughout the drive, Rick continued to answer all our questions and provide a little more information regarding the handling of the vehicle.
By the time we got back to the dealership, I felt as well informed as possible about the Kona. We sat back down after the drive and prepped for the meat and bones of the car buying process - the negotiation and sale. For me, this tends to be the most uncomfortable part of the experience.
For me though this dread and fear never materialized. Rick laid out the offer, which my wife and I discussed. We didn't like the numbers as they were higher than what we were looking for. Rick asked us what we didn't like. We talked about where we were looking to be at and where we felt we were in the process. After listening, Rick brought us back a 2nd offer that answered every concern we had. We said yes then and there.
This is the 2nd car my wife and I have purchased in the last year, and I can say without a doubt that this was a far better experience. Hyundai of Cool Springs for me is a model dealership that others can learn from. From their service guys to sales to their finance manager, they understand what customer service means. If you're in the market for Hyundai (or not sure what car you want), I highly recommend visiting here. It's great service, great cars, and all at great prices.