We travelled 200 miles to look at a used car. Thanks to Dominic and Carbone, it was worth the drive. The car was ready for us to see and test drive, Dominic was helpful and knowledgeable. We made the deal and couldn't be happier.
I want to express my sincere appreciation for our salesman Evan. I could not have asked for a more professional individual to assist with the purchase of our CRV. He's the type of sales person that everyone would want to have; someone who is polite and patient when you're a bit indecisive, informed about the vehicle when there's lots of questions and willing to work with you to make it happen. He truly would be the reason I would return to Carbone to purchase my next vehicle. Thank you Evan!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I was purchasing a used Hyundai for my college as a college graduation present. Tony was very helpful and made the whole process very easy. I financed through my own institution, but financing at the dealer was an option too.
Bought my used 2015 Subaru Outback Limited from here a few days ago. Price was better then any dealer on the internet. They delivered the car from Syracuse to Long Island for free. Christian Freeman made the whole process painless. I have never purchased a car without seeing it first but I was assured I would not be disappointed. I could not be any happier with the car. From beginning to end Christian answered all my questions promptly. I would recommend Romano Subaru to anyone looking for a stress free buying experience.
I'm always please with the people and the services they provide. I trust them with my car and highly recommend them.
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