Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
The process was good, they know about their business but you gotta be careful in all the fees and expenses that are not disclosed at first. They tried to help you whatever is your situation but just don't feel pressure to take a rush decision
I was very pleased with the service here, everyone was pleasant, and helped me out to their very extent, I would definitely recommend everyone I know to come here. I’m leaving very happy with a car today.
Service excellent..Thank you Sam
On Saturday 11/17/18 I had the one the best salesman I have ever met. Erizardo was very professional and patient with me during my first car purchase. I had the pleasure of test driving cars while he explained the luxuries that came along. He handled my new lease sale and accommodated me to the full extent. He was also very informative and had excellent customer service. Although I was feeling overwhelmed over my insurance he reassured me things would work fine out and he made it happen. Thanks to this dealership my experience was over all great and a pleasant one. Mykael was also great with the valuable information. Great job!!!
I had a excellent experience at this dealership. Everyone was so friendly. Essa is an amazing person he found what I wanted and made sure I got the car. My brother also bought a car from them and we were overjoyed and we will be back for any other future buying of cars. I highly recommend this dealership.
I had the greatest experience at Flaw Auto Mall. Thank you John Jackson for your great professionalism. Thank you for your great help...Greatly appreciated. Flawless Auto is the place to go if you’re looking for new or used vehicle
Tamer was great!! Everyone there was very easy to work with. They worked their butts off to get me a car. Everyone is very kind and hard working!! Definitely will go back as soon as I’m able to get a newer car!!
I'm a former customer who has returned to the White Plains area. The service was as good as it ever was. Nice to be able to say that!
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