Excellent car buying experience
December 3, 2018
Keffer Hyundai in Matthews NC, a suburb of Charlotte, totally impressed me with my recent car shopping experience. I live in Texas and I was determined to have a G80 Sport in Havana Red with black interior and copper colored stitching. Mind you, I had not been able to see the exterior color in person but, from the photos and color chips that I had found online, that was my color. The problem lay in the fact that the nearest cars of that color combination were on the East Coast. After speaking with the two dealerships, in two states, that had my car of choice, we immediately singled out Keffer Hyundai with which to do business.
Salesman, George Athens, is the epitome of what a car salesperson should be. He was professionally friendly, knowledgeable and extremely helpful. I am not a young person, so have been exposed to the auto buying encounter many, many times. Years ago, it was fun. Not so much anymore. However, Keffer Hyundai was an exception. George sent me a walk-around video of my car on the showroom floor, that reassured me that I would truly enjoy the color. Negotiations were made (via phone and email), a deposit was made on a Friday to secure the car and an airline ticket was purchased for early Monday morning. When the car was pulled outdoors for "make ready", George sent me another photo of my new G80 Sport. What a beautiful car and color!!
George picked me up at the airport, drove me to the dealership and had every single portion of the procedure streamlined and ready to sign, seal and deliver the car. My "other" car is a Genesis 80, but George explained all of the differences and had the car pointed in the direction of Texas. I drove the magnificent G80 Sport home near Houston, arriving early Wednesday afternoon with a huge smile on my face. What an awesome automobile!
If you're wondering why I didn't have my local dealer in Texas (10 miles away) have the car delivered to them for delivery to me, I've wondered the same thing myself. We tried. Apparently, anything that caused them the slightest bit of extra work was just not doable. Not so Keffer Hyundai. 10 stars out of 10!