My wife and I were looking for a new car because we are having a baby and needed more room. The night before we were looking at SUVs and a vehicle we saw was at Western Motors. I called the number and Frank picked up. The next day we went and had no expectations about getting a car. Frank showed us the car and we thought we would give it a go. He met our expectations with keeping it simple and honest. We got the vehicle and are so happy about the customer service. Frank is awesome. Don’t believe me, go find out.
This is the 2nd time the McAuley had the Lincoln vehicle we were looking for in the specs we wanted. They seem to focus on the more high end optioned cars, which is great. I was sick of seeing primarily base models in the Bay Area, so I'm glad we discovered them.
I worked with Andy over e-mail and the phone since they are about 200 miles from my location and he was very easy to talk to and work with. Upon making the trip to their dealership he and Matt made the purchase experience quick and painless even with my trade in. All said and done I was in and out in less time than I had expected. These guys have a high standard of customer service and it shows.
The vehicle I purchased was a CPO car and I was concerned about a potential recall issue and whether it had been addressed or not. Their technician overheard us talking and came up to take care of it immediately. Andy gave me a great recommendation on a place to stop for lunch on my way home too. If you are in the market for a nice Lincoln, definitely come here even if you have to drive 3 hours to do so, I did and I am glad I did.
I was shopping online through my bank for a new car and found kne I liked at Western Motors in Merced. I filled out their application and got a call the next morning from Frank. I met him later that afternoon. Best car buying experience I’ve ever had! There was no pressure, no gimics, very transparent and easy experience! Frank was really great and got me into the car that I wanted that afternoon!!! I will be back with family and friends to see Frank!
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