Great Customer Service, Took Way Too Long
November 16, 2018
This was my first car buying experience, and I love the vehicle I bought; a 2015 Hyundai Sonata. It had everything I was looking for and then some. I used the chat feature to schedule an appointment, and the bot knew who I was, andthe car I was looking for before I typed anything. It was surprising, but helped save time. My husband and I worked with Hanock and he was professional, friendly, and really down to earth. He made the process as smooth as he could, but there were several hiccups with the system beyond his control. The appointment started at 12 noon, and we didn't drive off the lot until after 7pm. 45 minutes of that time I had to return my rental before they closed. I didn't think the process was going to last past 5pm. I hoped by the time we got back we'd be ready to have everything signed, but we still had to wait. I know the issue wasn't just one person's fault, but the length of time truly did put a damper on the experience. Again, Hanock could not have been more obliging and helpful when he could. They did offer to cover our dinner, which we accepted, and had fast food since we were exhsusted. We also found out after the fact, they were only going to cover $20. Eventually everything was covered thanks to Hanock. Hanock also helped cover the rental company's late fee. Overall, I'm grateful to have a wonderful new car, and a service representative, Hanocm, that answered all of my questions and put me at ease. Once the new system they're using is up and running, hopefully my 7 hour experience will be an outlier.