Got an appointment next day to see about a burning smell with my car. Turned out to be a plastic grocery bag on my exhaust. Received an emergency call about my son in law while there. They were very helpful in rushing my car, so I could get to hospital. Will do all future car service with Hyundai of Kennesaw. Very professional and efficient.
great car for the money
by dnaed from Scranton PA
December 31, 2018
I am leasing this car now and have had it about 4 months and I have not had any problems with it and is roomy and pleasing to the eye also. Never thought I would own a Hyundai, but it was recommended to me by a friend and boy am I glad he did. Great warranty, easy lease, and great service from the dealer.
Everyone was very friendly and helpful. It was a great car shopping experience. Not pushy and actually wanted to help me. I would definitely buy another car there as well as recommend to others. My sales rep Matt Aeyers was wonderful as well as the finance Dept.
We were treated with dignity and the buying process was painless. Damien was a pleasure to work with and he even stayed late to go over all of our vehicles features with us before we left. Definitely not what you expect when buying a used vehicle. We were very pleased with choosing Jim Ellis.
The 2018 Sonata Sport + really rocks
by Patricia from Panama
January 13, 2019
The car has plenty of legroom and has 3 drive modes, it rides like more expensive car. We love it. I would definitely recommend the Sonata sport +.
I was looking for a car and I met him. He was too kind for me and explained about cars very nicely. I don't know about cars stuff but he recommend me a nice car that is very comfortable and safety. I really like his good attitude and his zeal. He is the best dealer I've ever met. No regret and I'm really thankful to him.
Comfortable but bad steering
by Jhughes from Atlanta, GA
January 5, 2019
I just didn’t like the steering. It drove like a twenty year old car. The interior looked dated. Positives included very comfy seats. Acceleration was slow as well.
One of the best experiences I have had buying a car. Nate Williams gave excellent customer service and made sure I had everything that I wanted. Mark also help alot. Because of the great service from these two, I will be a Hyundai customer for life!
Too many recalls.
by Unreliable Hyundai from Bx, NY
January 4, 2019
Hyundai was my first car when I joined the military in 2000. Got into near fatal accident Christmas Eve 2008 no airbag deployed. The front end was smashed in really bad but it still took me home on my 3 hr trip. It was atroooer so I got another one in 2015 n still again unreliable n still more recalls. Life saving recalls. Never Hyundai again.
Mr Nathaniel Williams and the crew really was helpful in being straight forward with tge pricing, overview of the vehicle and the extra perks that comes with buying from their dealership every question was answered clearly. I appreciate and enjoyed the process
Very comfortable,and economical car
by Happy customer from New Ulm Mn
January 3, 2019
My Sonata meets and exceeds all my expectations.It handles like a sports car and is as comfortable as a leasure car it is the full package
Having done my homework via Genesisowners.com for potential problems on the 2015 Hyundai Genesis (I am obsessive with my cars), I realized that my recently purchased 3.8 model was having some fluttering issues at 25-27mph. It was very hard to diagnose as the car is extremely well insulated and the fluttering only occurs in cold startups (rare in Atlanta) and under light accel/deceleration. I came to the conclusion that the driveshaft was imbalanced and/or wearing abnormally fast. I saved a few service transcripts from other owners via forums, recorded a short video, and sent it over to Billy Jung (my salesman) as well as the service department. Billy apologized profusely for selling me a "dud." Not the case (I love this car)! The car is immaculate (it was a CPO model). What kind of salesman apologizes for selling a car?! One with integrity that is for xxxx sure. Let's just say the whole thing was diagnosed, approved, replaced, in about 2-3 days. It was done so quick I couldn't believe I was visiting a Hyundai dealership... they are the best, bar none. Who needs Lexus when you have people like Billy/Bruce treating you the way they do? Billy went so far as to walk me out to the loaner car (while clearly busy). They do things right. If only other Hyundai dealerships learned from them the stigma of "Hyundai service is garbage" wouldn't be a thing in 2018. I don't really leave many reviews (I signed up just to leave a positive review post-purchase) and I'm here again leaving my service review. To potential buyers, Jim Ellis is the only way to go as far as I'm concerned in the Atlanta area. Makes me want to buy another Hyundai from them... but we already have enough cars! I guess I need to work harder... :D The company I work for recently purchased multiple Toyota Corollas as work vehicles for managers. Unfortunate as we could have taken our business to Jim Ellis... but this was before I experienced what I did while buying the Genesis. Next time... Jim Ellis all the way. Thank you everyone as always!
by PhoenixDE from Phoenix, AZ
January 3, 2019
Meets all of my needs. Very sporty style and appearance. Excellent gas mileage. Extremely reliable. Great warranty. The touchscreen is easy to learn and use. Love the back-up camera.
Shannon Smith was absolutely amazing ! In at 10, out with a brand new fully loaded car by 1. Quickest process I???ve ever seen. The finance manager hau B was also super fast and amazing. Great personalities in the Atlanta, GA location. The employees here are actually genuine, and that???s hard to find at a car dealership.. Will be recommending to friends and family!
Nice car for the price
by tds from Atlanta, GA
December 30, 2018
Satisfied with the car overall! Love the included 10 year, 100 thousand mile warranty! Handles and rides good! The one problem that is a little bothersome is the 6 speed transmission. It is adjusted to help with gas mileage and pickup. But when it first changes to 2nd, 3rd and 4th gear, it drops down to a very low RPM which is resonant to the car and sends a loud sound/vibration throughout the car. Asking the dealership to adjust the change points would probably lower the gas mileage or make the car jerk when changing gears. We did let the manufacture know this on a survey. So hopefully after a lot of testing at the factory on other cars, it will be changed correctly on future models and maybe an update on older ones.
We just bought our second Hyundai from Jim Ellis. The experience could not have been better. We worked mostly with Lucian, Shannon, and Mark, but everyone we interacted with in sales is friendly, knowledgeable, honest, and helpful. This is equally true in of everyone we have worked with in their service department. We look forward to enjoying our new 2018 Santa Fe Sport and will bring it to Jim Ellis for service because they have been servicing our 2007 Santa Fe for eleven years, and it is still running strong.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Best car I have ever owned
by TammyEG from Krum Tx.
January 2, 2019
I just love this car. It’s got more room that you think. It is comfortable to ride in and drive. The back seat is spacious. The trunk is much bigger than it looks. Great gas mileage as well. And the warranty is the best one I have ever found.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Certainly not the level of service you'd expect from any 'typical' dealership, but prices are decent if you're informed and very diligent. I used Arian after dismissing another agent who was abysmal, and Arian himself was great. If the they were in the 21st century (digital age) and provided some basic customer service and car preparation, the experience could easily have been 5 stars, but it was not. All cars are sold "as-is" with zero reconditioning or pointing out any defects (it's entirely up to you to inspect thoroughly and get a mechanic to inspect). Since I buy lots of cars and had confidence I could spot any issues and keep any typical "used car salesman" tactics at bay, I was fine buying through them for the slightly better price. If you don't have such familiarity or confidence in the process, then this is not the type of place for you.
Our buying experience was easy and comprehensive at Hyundai of Cumming. Eric was knowledgeable, professional, and made both me and my husband feel comfortable with our decision. Since this was the third dealership of the day we were ready for someone to be upfront with us and that is exactly what we got. Thank you for the fabulous experience Hyundai of Cumming!
Stylish and comfortable
by gepaulson from Raleigh
December 31, 2018
The 2018 Sonata Sport plus is the best car I've ever owned. I'm excited about driving it every day. I love the features and how it drives.
In-and-out, fast service & NO stress... THANK YOU!
by SLovett from Norcross, GA
July 5, 2018
I went to Carmax on 4th of July. The place was not super packed, so that was great. We had a little 9th month old on tow, and were nervous that it would take us all day to shop. The only thing that took a lot of time was waiting for a sales man. Apparently, the new young guys at the front were more interested in flirting (yes flirting) with each other and playing around than realizing that we needed help or just plainly asking us if we were being helped. That really bothered me, as we wasted 30 mins just sitting dumb. The front desk girl was no help.. she was the one to tell us to sit and wait and then no where to be seen. Finally someone professional and extremely courteous walked by ... the service manager. He quickly apologized for our wait, and brought along Daniel Claudio. I am SOOOOOOOOOOOooooO thankful he did. Danny was professional, kind, humble, hard-working, and just all the way a pleasure to work with. He represented Carmax the way it should be. He took the details of what we were looking for and walked us around to cars that would fit our needs. The second car (nissan pathfinder) was a recommendation from him... and that was the car we bought. Danny if you're reading this... THANK YOU! You're such a great employee and that deserves recognition.
I made an appointment for a Saturday and was told the service would take an hour and a half. It ended up to be a four hour wait. My service representative was great and apologized, but I think this was a little excessive for a routine service.
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