I visited the Thayer dealership at the invitation of Mike McCool.
Mike was cordial, prepared, friendly and did not pressure me.
My vehicle had too much negative equity to qualify for the bank to finance when added to the next vehicle but, Mike and the management staff tried their best to make it happen.
For someone with a more normal situation, I am sure that the outcome would have been win-win.
I received a follow-up letter from the dealer principal, thanking me for stopping in and offering to help in any way he could.
I feel very good about this dealership; their integrity and commitment to their customers.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Researching new vehicle prices on Cars.com. Saw a low advertised price for this dealership. Contacted them and was told that the price quoted was for Michigan residents only. I would suggest that the website reflect that information when out of state folks visit the site. Price for out of state residents not worth the travel.
I appreciate the overall friendliness and excellent service that I receive every time I visit the service dept. for the regular maintenance on my 2013 Hyundai, Additionally, I purchased my car from This dealership and I have no regrets.
In for service and repairs for recall issue. Car has been running good. Great service at Causley continues to help. Thanks.
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