Dedicated to their customers
December 3, 2018
I have been with Pugi since my first Hyundai purchase back in 2009 from Ross. Before my last purchase, I have owned two Hyundai’s from them. I have also brought them both to be serviced at Hyundai as well as a Mazda serviced their Mazda dealership. The one thing that keeps me coming back has been the people. From Service Writer Anthony to Sales Person Ross, I am continuously treated like a member of their family. In addition to this, and without getting too much into the details, Pugi’s management team and support staff are top notch. When I had an issue with the dealership, I was advised to contact Gary Nudelman, GM for all three stores. He listened and advised that I would be contacted by David Novak, GM for the Hyundai dealership. David called later that day and also listened. This is a very big deal for me, because it tells me that the management team for Pugi does listen, and, if within reason, will go above and beyond to try and make it right.
For some, loyalty does not mean much, but to me loyalty is everything, especially when it comes to large purchases such as vehicles as well as vehicle service. It takes a lot to develop trust with an organization, and when you begin trusting, you really don’t want to go anywhere else. Because of this, I would like to personally thank Gary Nudelman and David Novak in reaching out to me. Their loyalty to me as their customer was demonstrated when they first returned my call and listened. Because of their efforts, I have returned and purchased my third Hyundai from them.
Another reason why I love this dealership, is that they don’t try to entice you by posting prices on cars.com with all the rebates being applied, if you qualify. This is the key phrase, “IF YOU QUALIFY”. There is no "lure you into their dealership only to tell you that you didn't qualify" like other Hyundai dealerships such as Bob Rohrman’s Hyundai in Gurnee or Happy Hyundai in Oak Lawn (check Cars.com if you don’t believe me. My filters were for a NEW, TUCSON, VALUE, AWD, and you will see some outrageous discounts. I can only confirm because I did speak to their sales reps (names withheld, but it was a male from Gurnee and a female from Happy) and was told that I had to qualify, and wanted to know what discounts did I qualify for. As of this post, it should be known that the first two dealerships that show up are both Gurnee Hyundai and Happy Hyundai when you filter for the lowest price.
When you purchase a vehicle from Pugi, as I have in the past, they really do try to make the process simple. What is great is that, towards the end, and even though they showed you the key features and went over the vehicle when you first looked at it, they go over the vehicle with you a final time and are open to asking questions. Ross was even open to pairing my phone to our Tucson.
I would also like to continue to thank my Salesperson Ross Sparcio and my service writer, who is now in Volkwagen, Anthony Carbone. As I mentioned earlier, these two individuals are, literally, the main reason why I continued to return to Pugi for my Hyundai and Mazda needs.
On a final note, it states quality of repairs. As I technically did not have a repair, I did request that they perform a service to install an OEM remote starter. Starter works as advertised and starts from four floors up.