Mutsa was our salesperson, she was knowledgeable, kind, considerate, thoughtful and most importantly honest! She went above and beyond to make sure we were thoroughly satisfied with our purchase. Everyone in the office made us feel welcome, and worked hard to get us a great deal. If you're in the market for a car...CarLotz is the place to go.
Went a different direction, But a great experience
by gvandergriff from Rocky Point, NC
July 29, 2018
Called about a Equinox for my mom. Aron took my questions and said he would have Dean (the sales manager) call me back. To my surprise, less than 5 minutes had passed before Dean did call me back. He spent about 20 minutes on the phone with me answering questions, worked up a price, and emailed it to me. The price was easily the best quote I had received from over 6 different dealers. Mom ended up going with a different manufacturer and model, but I know when its time for a new truck who I am going to call 1st. Very easy people to deal with. Great service!
CarMax treats customers as they should be when they are purchasing a car. They do not pressure you and offer great services. They sit down with you and evaluate payment options that will make you most comfortable. I have nothing but praise for this team and this facility! I will recommend this facility to any and everybody!
When I arrived at the dealership I was greeted by Jason Tate who was just finishing up with another customer. He was good and he was thorough. He was also probably juggling 3,4 customer at a time so there were some lulls and waits. Overall decent experience.
I did get the car I wanted but there was little budging on the price. Paid around $700-$1000 above the NADA suggested retail for the vehicle in excellent shape.
Also beware, their doc fee is $599. Around $200-$300 more than some of the other dealers I went to see. And there is no budging on that either. They were adament about that as well.
It appeared they had a very good inventory of vehicles and a wide variety of them too.
Recently we purchased a Ford Expedition at Impex. Nasser was not high pressure and did what was necessary to make sure we were happy. The entire buying process was easy and very pleasant. I will recommend this company to my friends and tell them to ask for Nasser! Thank you so much for being so respectful and professional.
Impex Auto Sales made it possible handed me the keys to my dream car! Everyone was soooo accommodating, as this was my first time purchasing a car. I just graduated college, and I was able to get the exact car I wanted! If you are looking for a great car and you don’t want to feel hassled, overwhelmed and value honesty, please request Mr. Will Norwood! He was such a laid back salesman and wasn’t pressuring me to make a huge decision quickly! He told me everything I needed to know and eased any concerns I had. Everyone in the dealership was extremely kind! Shelby (The receptionist, I believe) always answered the phone respectfully and had such a great attitude. She even texted me after my first visit to ask how everything went. Mr. Allen Hunt helped me with the financing portion of the process and he was extremely friendly and professional. I felt comfortable throughout the entire experience. What I also like about Impex is that they offer amazing and AFFORDABLE warranty packages on their vehicles. I chose the platinum option which gives me free oils changes, mechanical maintenance, tire maintenance (for 2 years) and GAP insurance (for the duration of my financing terms)! I am so thankful I chose Impex Auto Sales! Thank you again Mr. Will for all your help!
This shopping adventure began when the 16 year old car that my 77 year old father drives lost its transmission. My mother and father are in great health but have lost their confidence to make big financial decisions on their own. They wanted me to find them a good car at a good price. Within a matter of days, I was looking at the inventory at The Auto Centre. They had the vehicle that met all of our shopping criteria. A quick test drive revealed that this car, a 2013 Chevrolet Malibu, was the vehicle that we had been searching for. Finding the car was easy. What I needed now was a caring and thoughtful staff that would explain everything to my parents and restore their car buying confidence. We bought the car during a holiday week and dealt directly with Ken and Lorraine. They went above and beyond to explain everything simply and clearly and answer all of my mother's questions. My father is very proud of his "new" car and has been showing it off to everyone. My mother is happy that my father is in a safe and reliable vehicle. I am happy that my folks were treated fairly and that we had such a smooth car buying experience. Thank you Auto Centre!
Beautiful experience with every single person I came in cont
by MIKALTANA1027 from DealerRater.com
November 27, 2018
Very professional and courteous the entire process.John was very nice and I would recommend him to anyone who was in the market for a car.Ally was fantastic with the paperwork as well very sweet person.
Salesman John Samson was awesome. He got me into a dream vehicle that worked for me with payments lower than I expected. He worked really hard to make sure I was took care of and I greatly appreciate him.
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