I have bought or leased 4 different cars from Toyota of Muncie. The sales agents are top notch and the process was extremely smooth. Mike in financing is excellent to work with. The dealership is a delight to wait for your car while it's being maintained. Clean with a great coffee bar. Overall a very pleasant experience.
I purchased a Kia Optima over a year ago from a salesman by the name of Cody Nelson. This young man was very polite and friendly and made the experience very enjoyable! We are very pleased with our purchase! Today I went In for an oil change and JJ provided great customer service! Your hospitality at Kia of Muncie is very much appreciated!
To the staff members that assisted me, from the start to end, of the sale/commitment in keeping in their highest professionalism, loyalty and respect to me. I was a client, not as a customer, thank you to the Manager and staff, 5 star in courtesy and in sales.
Jarred, gave me and daughter his best. He explained everything very well with clear and concise details, and all questions honestly. I recommend anyone looking for car online through the Tom Wood Automotive Group to contact Jared Riddle for your online car experience. Awesome sale!!
The only reason I'm writing this is because Cars.com wanted a review for these guys. . . Be careful what you wish for!
Late one Friday night I was searching Cars.com for an older Chrysler 300C. I wanted specifically a Cool Vanilla white one; this dealer had the only listing on Cars.com inside a 50 mile radius at the time. They are a solid 50 miles from my house so there is no way I'm driving that far for a test drive unless I know for sure it is there and available.
Google says they're open until Noon on Saturday so it is important to communicate early so I can make the hour+ drive for this car, thus I used the Cars.com email feature to contact them and requested they call me to schedule a test drive.
You'd think it's a slam dunk, right? They had that car sold to me already, all they had to do was call the number or reply to the email and if we could have reached a fair deal (and the car was in as good shape as depicted) I'd have driven it home that day.
But they didn't call, and they didn't email, so they did not sell me a car.
You guys get 3 stars: Neutral . If you intend to use cars.com to sell cars, you should be responsive when potential customers use their tools.
I worked with Logan on finding me a truck and he was amazing to work with. I ended up not buying from them only because they didn't have the truck I wanted. I would strongly recommend this dealership to anyone. They are honest, caring, easy to work with, and really seek the interest of the customer rather than the commission they will get from the vehicle. GREAT DEALERSHIP!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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