We did not end up purchasing our car here, mostly because of a scheduling/inventory mismatch and we were on a tight timeline. But, we did look here, and I have to say that they have, hands-down, the best and most responsive email team. I hate car shopping, and especially hate shopping for a used car -- it often feels like we are not as valued by dealerships. There's not a lot of negotiation room these days, with Internet pricing, and we came to find out that the pricing at BerlinCity is incredibly competitive. Both the sales associate and general manager went above and beyond in messages with us, and while the deal didn't come together this time, I can say without hesitation that we will start our search here next time.
I needed just a basic-oil-change and switch-out-seasonal-tires, planned my appt for 7am so I could get to work directly afterward, was told it could take 1.5-2hrs, let Norberto know my need to get to work on time, he listened but said it might be possible it would be 8:30am when they finished, halfway thru appt he let me know they were willing to give me a loaner if it was getting close to 8:30am + if that was the case they were willing to do the airbag recall during the day while I was at work so I didn't have to come back next wk, LUCKILY it did not get to that point, I'm assuming they hustled (greatly appreciated), and my car was ready + I was at work with 10min to spare! Thank you!!
After going to several dealerships I stopped in at Rowe Hyundai and was greeted by Jason Burns. He printed me out some info on the car I wanted, never putting pressure on me to buy right then. He said when I was ready to buy stop back in and he would help me find what I wanted. So forward 3 months later. I went back to see Jason. He got us into my dream car within hours. He was a pleasure to work with. Friendly, kind, took his time to go over everything with much patience. We have purchased many new cars over the years and I would say that this was the best experience buying a new car. He worked with us to get a great price.
We Have purchased our last 5 vehicles from The Auto Barn and will continue as long as we need a vehicle! Exceptional Customer Service, very helpful and stand behind their autos! They actually make the entire car buying experience a true joy and so easy. They answered questions and knew exactly what I was looking for and needed. So pleased with our new ride and the Apple Pie is always an added bonus! They are helpful, courteous, friendly and knowledgeable! Thank you Eric, Marla and John for another great experience!
Getting into the process of getting a replacement commuter car, and this shop has set the bar. Easy going. Let me take the vehicle for a ride on a Saturday afternoon. While I am not convinced about the vehicle, I will be checking to see what else they have on the lot that meets my needs. The way car shopping/buying should be.
I went to North Berwick Auto Center on Friday, March 3rd to look at a used 2013 Honda CR-V. I spoke with Ryan Smith, who urged me to try out the vehicle, which I did. I told him I was interested, but would make a final decision over the weekend. Never at any time did I feel pressure of any kind to purchase the vehicle. When I decided to purchase the vehicle I contacted Ryan. We agreed on a price and a time when I would pick the vehicle up on Monday. When I picked the vehicle up, it was running and nice and warm, shiny as a brand new vehicle, clean as a whistle. Ryan gave me an overview of some of the features of the vehicle and made sure I knew where the basic features were. I felt my experience with this dealership was very positive and I was very happy about it.
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