Worth the visit - I'll be back!
November 6, 2018
First time here. Glad they had Saturday hours for service and lots of available time slots when I called 10 days before. Shane, a service advisor, was ready to help me as soon as I pulled into the Service Dept. He greeted me right away, was friendly and dressed appropriately. Before I left the area, he plugged a device into the driver area and started evaluating my Regal right away. Shane could tell me immediately that one of my brake taillights was out. He told me he would order the part for the light repair so that this problem can be resolved. He informed me the oil change would take about 45 minutes and he was correct - if not a little bit earlier. The waiting area was clean and there was a water cooler (free), coffee, as well as vending machines. There was also a TV with cable or satellite. In a corner was also a desk and chair - could not tell if there used to be a PC for customer use or not. Overall, very pleased with my first (and certainly not last) service appointment here at Finley Buick GMC. And thank you, Shane. P.S. I received a telephone message yesterday - only 3 days later - informing me my taillight part was in stock so the repair could be scheduled and completed. Nice job! They do what they say they promise. Would have liked a car wash - always got one when I've taken my car to a dealership for service - but maybe they don't offer that.