I had a very pleasant experience at Webb Hyundai. I was greeted at the door by Dave Cox and several hours later left with my dream car. Dave was pleasant, knowledgeable about the cars he showed me and most of all, Dave never made me uncomfortable with a hard sell attitude. Dave and the dealership worked hard to reach a price point that I was agreeable with and offered a number of perks to complete the deal. I would highly recommend Webb Hyundai and especially Dave Cox if you are interested in buying a car.
I couldn???t have asked for a better experience purchasing my new car with Dave!! He helped my parents and Me find the perfect car that suited exactly what I was looking for! He was extremely patient with us and ran around like crazy to answer all of our questions! He gives car salesman a new name!! Best experience we have ever had!! Thank you!!!!
This dealership is absolutely wonderful. Bought a new car back in October with Mohamed as our sales person. We were there for hours because we weren???t exactly sure what we wanted, but they were all very patient with us and let us test drive many different vehicles until we were finally happy enough to settle on one. Everyone that we spoke with was very friendly and very helpful
I emailed them with a question about a vehicle in stock and they responded very quickly with the info I requested. They were straight forward with the response and did not attempt to "sell" me on anything.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I see your sales team once but your service team often. I know that when Hector your tech is working on my car I have no problem . (Hector has been servicing my Hyundai cars for 25 years) Ryan and the rest of your service writers are very knowledgeable.
I was able to take my time looking and visited twice before finally deciding on the Outlander Phev. Both times I was greeted with friendly professionalism. Mike took time to help me understand all the features the car had and when I finally purchased the car a few days later, he went over them with me again to make sure I understood everything and had no questions left to ask. He connected my phone to the car so I can access everything through voice commands before we left and he even connected my daughter's phone so we can access her music. I'm not technically savvy so this was extremely helpful. I probably know more about the functions of this car than I do about my own smartphone thanks to Mike : ) He was incredibly patient and helpful.
It's really stressful for me to make such a large purchase but the staff at Max Madsen Mitsubishi Downers Grove (and the Outlander Phev) made this purchase go much easier. They were a pleasure to work with.
From the moment I walked through the doorway, Wilkins was a dream come true. Ed Chwal got the pricing I wanted and the entire deal signed, sealed and delivered in a few short hours. Ed was nothing short of incredible. If I could give him alone five stars I would. He walked me through every step and made me feel extremely confident about my purchase. He not only showed me how to use each and every aspect of the interior, but also showed me how to maintain the exterior. Ed's knowledge of the vehicle and the process were astounding. I have never felt better about buying anything. He also went out of his way to secure an accessory that I really wanted. I was going to head to another dealership and go with another brand, but I chose Mazda because Ed showed me and convinced me that I was making the right decision with Mazda.
This is my second car from Wilkins Mazda and I???m very pleased. Never felt bullied or condescended to. Only issue was quite a long wait for the car to be cleaned after all the paperwork had been signed. However, I was given a snack and all the coffee and water I could possibly want. All in all, I???m sure I???ll be back!
I cannot recommend this dealer and Ken Kalan enough. I came in to have my car serviced and decided to browse since my lease would be up shortly. Ken came to check on me right away. We went on a test drive, where he explained everything and showed me some really cool new safety features my previous car didn???t have. I told him I wouldn???t be able to buy that day since I wanted my husband to see the car as well. He didn???t pressure me. He wasn???t rude. He was genuinely kind and said to just let him know when I wanted to come back. It was really refreshing actually. I returned a few days later and again Ken was right there and as helpful and kind as could be. The sales manager, also Ken, was equally helpful and just as kind and personable. It was late and they got us out as quickly as possible, definitely not rushing us we were the ones who were tired and hungry. I came back the following day to pick up my car and it was beautifully cleaned inside and out. Ken gave me a bumper to bumper tour and explained even more of the features. It was easily the best car buying experience I???ve had. I never felt pressured, they were straightforward and honest. I will definitely be going back to Wilkins Mazda and seeing Ken when this lease is up.
My sales consultant Tim Albertson was great to work with from start to finish. He helped me find a car I am extremely happy with. Most importantly I did not feel pressured into my car purchase which helped make the entire process less stressful and very enjoyable.
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