This was my third dealership I was visiting to buy my new Hyundai. Other dealerships (especially their GMs) were arrogant and somewhat disrespectful in negotiating the price. However, Mudaser (sales advisor) was very honest and friendly out of all my car purchasing experience in my last 10 years.
We were greeted by Mudaser Jaura. He was very professional, knowledgeable, and had a great sense of humor. He really made the entire experience terrific. The General Manager and the finance manager were also great to work with. We purchased the perfect car and will happily make the 2 hour drive for future purchases.
They responded to my emails, set up an appointment and was straight forward. Something about my experience that stuck out was that Matt listened to me. I had done research and asked him for what I wanted. He told me what he could do. I did do some research up front, but Matt worked with the manager to accommodate me and make sure we ended up with a deal. It was my first buying experience and really enjoyed Chantilly Hyundai.
Great car buying experience. Mudaser Jaura took the time to show me every feature on several cars. He allowed me test drive several models. He worked with me to understand my goals. Nariman Sultanzada worked me to ensure I was comfortable with purchase financing. All around terrific experience.
I do not even know where to start with this. I will first off say that I never ever write reviews...... I took about a week to write a review at first I wanted to write a bad review because I felt that I was getting nowhere but then I thought let me try to reach management and address my concerns if it is not addressed then I will the bad review. With that being said I would like to thank the service manager Jason and the general manager Jad. They both listen and resolved my concerns. Every dealership has issues if you think that every dealership is perfect you are going to be let down big time. What does matters is how the dealership addresses and resolves any issues you may have at that time. This dealership was great with following through on their promise to resolve my issues. One thing I can take away from this experience is before you leave a review allow the dealership/company to hear your concerns and address them before you leave a bad review just to stick it to the company. PS gave it 4 out 5 stars because of the money on gas and tolls I spent getting it resolved :-)
I was searching for a “new” used car, and a coworker suggested Malloy out of Woodbridge. I live in North Carolina so immediately I was discouraged. Nevertheless, I gave them a call and I was happy to work with Kia who assured me that she would get me financed regardless of my credit. Not only did she make good on her word, she even offered to deliver the car to me personally so that I didn’t have to go all the way to Woodbridge! She had the paperwork in hand when she showed up and I drove my car back home, never having to leave the state of North Carolina! My son will be graduating soon and needs a car for college, so I WILL be returning!
My fiancee had wrecked his truck so we were looking for a new one and then he saw a beautiful red F150 that he liked on their lot. We had amazing service for the most part except for the one financer who made some very rude comments toward my fiancee about his weight, which we felt was very unprofessional. But we had an amazing team with everyone else we dealt with the General Manager and our Salesman were on top of helping us accomplish getting our truck. Would definitely recommend them to anyone.
Ms. Deibler, was our sales person when we bought a new 2019 Hyundai Santa Fe. She was an amazing, professional, courteous amazing sales person to work with. I have bought several cars brand new and have never had such an enjoyable, painless experience as I had with Ms. Deibler purchasing this vehicle. We, my wife and I were waiting to be helped as othe sales reps passed us by, Ms. Diebler politely and kindly asked if she could help us and from that introduction took care of us every step of the way, through the car buying process, which can tend to be a tedious and daunting process. Ms. Deibler made the process very pleasaurable, not only pleasurable but pretty expediant. Most car sales I have experienced take about four hours, this took only two. Kudus to Ms. Deibler for her can do attitude and above and beyond unwavering comment to customer service. We couldnt be more thrilled with our purchase or buying experince at Fitzmall with Ms. Molly Deibler
Mr. Kwami was a very helpful person because he tried to satisfy my needs by making sure I got the right F-150. He was patient with me and allowed me to take my time when deciding if I had picked out the right car. Furthermore, Mr. Kwami is a friendly person who is always there to help out others by giving them the best services.
Provided excellent services : documents were completed fastly, prompt email responses.
Very good problem solving: free prompt delivery with full-filled gas which made me so happy because I couldn’t drive it back home.
We met Sean Prather at 4:45 on a 100 degree Saturday evening. After a horrible afternoon of test driving cars at 4 other dealers, we stopped at Laurel Kia on our way home. Sean stayed late to show me a car, which I loved. I had second thoughts over the weekend and I went back at 5pm tonight. He let me sit in 5 cars, stood outside with me in a hailstorm, and helped me decide what would best fit my needs. I am very happy with the entire experience and highly recommend Laurel Kia and Sean Prather. The finance professional was also super helpful. The dealership is no-frills. But they have complimentary beverages and it’s very clean and upbeat. If I wanted a manicure I would go to a nail shop. I wanted a car, and I got one today! Thanks!
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