Service is always excellent. Cathy is a great service advisory. Always follows up. She is personable, experienced and trustworthy. Five years working with this dealership and I???ve always been pleased.
Was one of the first people there at 7:30 am. Was greeted by a KIA workers, she was friendly, helpful and last but not least fast. Work was done under 1 hour. When my car was done, they escorted me to the car and open my door and wish me a good day. My car was clean (vacuum and wash) my car is usually clean but I live close to the wood so daily I???m picking up little debris and it travels inside of my car. But you get what I???m trying to say, lol...
Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
Danny Hughett was our sales person for our new Kia Sorento. I navigated a very user friendly dealership website to find 2 cars that we were interested in. I called Danny, he answered many of my questions prior to our vistit and had both vehicles pulled and ready for us to look at when we arrived later in the day. Even though we had done our homework, Danny made the process even easier by his knowledge, his willingness to find answers and help us with no pressure at all. We walked out of Rick Case with a car we love and what we feel is a more than fair deal. After the sale, Danny has been also diligent in answering some questions that I have had. Danny is the best along with the whole Rick Case team, and I would recommend them again and again!
We went on a Sunday and Chianna Massie provided great service. She helped us locate a couple of cars that matched what we wanted and even when they didn't have them right there she found them and made the arranges for us to see them. Dealership seems very professional and no pressure. 100% recommended.
Anyone who intends to buy any sort of car needs these guys!
by oldmrsabbey from DealerRater.com
November 26, 2018
I first spoke with Mr. Jones by phone. I explained the car I had chosen and the amount of money I had and that I wanted to be sure it was there before I drove the 300 miles. He assured me it was and they could accomodate me. When I arrived, he was right there to meet me. They looked at my car and disappointingly could not give me the trade-in I wanted, but, in short order, they found a way to make up the $500 difference and sent me on my more than merry way. Mr. Jones told me he had played college basketball and I can truly say, he's still able to deliver a slam dunk!
The signage directing me where to go was not easily visible. Staff was very pleasant and helpful, especially because I wasn't sure how to use my Fidelity service benefit and Michael made it a smooth process. I thought oil changes were to happen every 3K miles but my sticker indicates nearly 5K. That concerns me, but I'll check my oil periodically to make sure its not too low.
Add hot tea or cocoa to the beverage station. Overall it was a good experience. I'll come again.
Mike went above and beyond to give me a great price for my car to match my budget. Hands down one of the nicest and most professional car salesman I???ve talked to. He made the car buying process smooth and easy. i would definitely recommend him.
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