I needed something better to drive. I heard of this place, I gave them a try. Sure thing as soon as I walked in there, I was approach by two young men who were very polite. I told them I was there to make some business with them. I told them my price range and what type of car I was looking for. It only took me about 30 minutes to decide what I wanted. As well the manager and owner Matt was very professional. I highly recommend this place and I hope that in the future I can be back for one more car.
The price on the website was the best within a 250 mi radius. That's what caught my eye. Also full Car Fax evaluation available on the website so I knew what I was getting before I arrived. Then a completely no pressure sales process when arriving at the dealership. Gave me the keys for a test drive and left me alone. I will look here again for my next used car purchase.
They seem to be basically no hassel - I didn't end up buying a car here, however test drove 2 cars here. Looked out on the lot for about 15 minutes before going inside to ask about 2 cars I found online. They gave me the keys straight away, I drove the cars, then came in and asked about getting one of them inspected, he said there someone was waiting to buy it, I figured that was just a sales technique to get me to commit to the car and walked out, but sure enough the car was sold the next day. My bad. They seem to have a good inventory of the price range I was looking for 5-7K. In retrospect, I think I could have used a little more help.
I researched my car online, knew what I wanted and put in my request. Audi North Austin contacted me and we negotiated the deal and wrote it up over our smart phones. When I went in to pick up the vehicle it couldn???t have went smoother. In and driving out in my new Q5 in less than 45 minutes. Roy Tauriello made my auto buying experience enjoyable because he listened and wanted me to be happy and satisfied
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Found a vehicle that I was ready to buy but their no haggle pricing was too high. As an online only dealer without brick and mortar investment they should offer very attractive pricing. I managed to find a similarly equipped car for a much more attractive price. Their customer service was great so if you find a car that you like and you like the price I would not hesitate buying from them.
I was looking for a used car for my son. I had been hunting for a great deal, but something reliable. Jessie did such a great job outlining the awesome features of the Sonata, she convinced me I needed a car too! Bought my son a beautiful, 2017 red Sonata and got myself a 2019 Santa Fe. Jessie was attentive and thorough, sending me pix and info throughout the process. She also worked with me on the deals where I felt comfortable. I've purchased several cars over the years, Jessie made this a pleasant experience all around! Great job! Good on Southpount Hyundai for their excellent hire!
The overall experience was fine but I was just not used to this business model. I bought a $70,000 used vehicle and after having dealt with the Land Rover and Mercedes dealerships for years, the customer service at CarMax is just not up to their level. But I guess that was how I paid $2500 - $5,000 less than what other dealers were charging for the same car.
I saw a vehicle that I liked at this location and called to inquire about getting it transferred closer to me so I can purchase it. They were eager to assist and were able to answer all of my questions. I went to my local Drive Time and they were extremely helpful as well. I purchased a vehicle that I love and thier customer service is excellent. EVERYONE was eager and willing to help. They are definitely a team. This was the absolute best car buying experience that I have ever had. I would encourage anyone in need of a vehicle and second chance financing to visit Drive Time.
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