I was able to take my time looking and visited twice before finally deciding on the Outlander Phev. Both times I was greeted with friendly professionalism. Mike took time to help me understand all the features the car had and when I finally purchased the car a few days later, he went over them with me again to make sure I understood everything and had no questions left to ask. He connected my phone to the car so I can access everything through voice commands before we left and he even connected my daughter's phone so we can access her music. I'm not technically savvy so this was extremely helpful. I probably know more about the functions of this car than I do about my own smartphone thanks to Mike : ) He was incredibly patient and helpful.
It's really stressful for me to make such a large purchase but the staff at Max Madsen Mitsubishi Downers Grove (and the Outlander Phev) made this purchase go much easier. They were a pleasure to work with.
Stopped by to check out a van that we seen online. Our salesman Amaury was great he helped us through the process and we ended up purchasing the van. We will definitely come back whenever we need another vehicle.
My experience with Mike at Great Lakes Autosports was outstanding and I'd recommend him to anyone. I'll be honest that as this is not a "traditional" dealership, I wasn't completely sure what to expect when I arrived. But I soon realized that buying a car from Mike is like buying from a family member who loves cars. He has a great shop with impressive cars and he was able to tell me how he got the car I was looking at (from a friend) and how it was maintained. The price was great and he wouldn't even let me take the car before he did some additional brake and other work at his expense. It was clear he wanted it to be perfect before I drove away. When I came in from Chicago to take delivery, he picked me up himself from the Metra station. I didn't end up financing through him or getting the warranty through him but there was nothing close to a hard sell here. When I went to the dealer for my first routine maintenance, they said it was in great shape and recommended nothing. In short: buy your used car here.
Frank was a friendly, approachable and knowledgeable guy with a sense of humor. We spent the entire day with him, and ended up with a great car. Going through the Costco program helped get our price down from the start.
Came in to see a car that I saw online. It was a 2008 RDX. Car was very clean. Car drove well. All clean inside. Got a bit off the listed price and picked up the car the next day. Car was detailed and had oul changed too. Drove home. Battery though was weak and died at home. Brought car back and they put new bateery in on a Saturday first thing. Took less than 30 min. Great customer service...
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