Travis Foster is the man. There was a lot of negativity dealing with the sale of my CLS 550 but he stepped up to the plate and hit an home run. If it wasn't for his professionalism I would never have purchased the vehicle. Make sure you ask for Travis👍🏼
Friendly service in a low-pressure environment. The best part was that after we made our purchase, Jose still responded to a concern we had within minutes of our emailing him. Though the dealership had no requirement to do so, they made things right for us when we found a minor problem after purchase.
The facilities appear simple to some other dealerships I visited recently. The sales person was great. He sold me on the features of the car. But finance or sales manager did not seem to want to entertain my offer. He seemed insulted.
My Husband and I bought an suv tonight from Robert. Our experience began with Ryan on the phone as he followed up on an internet deal. He talked with me about setting up an appointment and personally greeted us when we arrived. Robert was our sales team member and he was personable, honest and down to earth. He was up front about things in the car that we were looking at and didn???t push us to look out side of our price range. He was willing to help in anyway possibly and stayed an hour past closing to ensure we were taken care of. Jerome was the finance manager and he too was great! Walked us through the paperwork to minimize confusion and also stayed an hour past closing to take care of us. Ryan, Robert and Jerome made this car buying experience a memorable one. They made us feel welcome and treated us like family. I highly recommend this dealership.
I drove 700 miles and through 2 states during an ice storm to buy a great car from SMZ if that says anything...
I then drove the car I purchased from SMZ 700 miles back home with no problems. I am very pleased with condition of the car itself.
I am still waiting for the title and 2nd key fob to arrive (as promised by the owner) nearly 2 weeks later. If that happens, which I have no reason to expect it not to, then I will be very happy with the overall process and would openly recommend them to anyone looking for a good quality import car at very fair prices.
The staff were nice and I didn't feel rushed or pressured.
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