FX -- Warts and All
August 19, 2013
In the past 4 yours in HK, Tokyo and US, we've owned two Infiniti FXs, a BMX X5, a Lexus 350, and a Volvo XC90. Liked them all. I've driven the FXs, my wife (who shuttles kids to school in HK) drives/has driven the other three, although I've spent plenty of time behind them all.
As for the FX, let's start with the Bad:
First, Dealers. The car is a niche, luxury car. As such, the dealer should be more welcoming, more helpful and more pleasant. They aren't. I don't know if its arrogance, the extras, the commission system, whatever. It isn't a pleasant experience going there, negotiating with them, getting hard-selled, etc. They are simply too much like used car salesman. And, then as if to act your friend, they then send you to finance to do the extra hard, hard sell. Very offputting and nothing like the experience at the BMW or Toyota dealerships. You have to really want this car to put up with all that unpleasantness.
In an effort to give them a second chance, we tried using website. Don't bother. In over 4 attempts, we've never, ever received a response. But, the dealership or website sure sends a lot of solicitations out as if they will respond. Don't bother responding to those either. You spend time responding to their invitation and they still don't respond.
Second, Styling. My wife hates it. I almost completely love it. But, we'll call it bad overall. Why, so stylish that it results in huge blind spots, small space, and feeling less secure. For example, as sporty and drivable as it is, you'd like to take your buddies golfing. Nope, no way. Even for three and golf clubs, too tight. Plus, big blind spots. Rear sensors not helpful becuase positioned wrong. Dealer's response: We know. Well, if you know, fix it. Stupid to have the sensors always going off just because it senses the pavement beneath you.
Third, Practicality. All other cars cheaper to service (mainenance included in BMW) and easier to move families around.
But, all of that is countered by the car. Plush, perfect extras, feels great, drives great. Hence, it's my car and I put up with all the rest.
If only we could purchase this car and get it serviced anywhere but Infiniti.
And, that's the whole thing. The dealership, the webiste and the aftercare should match the car. They don't. That's not a sustainable business model. I'll buy my next one anyway, but, I'm seriously thinking that it should be a Three Strikes and you are Out experience.