Very pleasant and friendly people. Location is convenient and facilities are new and inviting. Service work was fully satisfactory and Eric Hand is always a pleasure to deal with.
More car for the money
by Tom in Lincoln from Lincoln, NE
January 13, 2019
This review focuses on the Q50 AWD vs. the BMW 328ix. I was surprised about the driving performance and interior functions. The Q50 comes with more interior stuff, including a better experience with the control screens. In short, it has more tech on the inside. The Q50 has great acceleration and handling-faster the the 328. The BMW 328 still has superior handling and design-it's just got more swag. For the money, however, there's more confidence in driving the Q50 after the warranty runs out. Having just driven the Q50 in six inches of snow...it does very well, even on un-plowed side streets. In summary: The BMW 328 is cooler, and handles slightly better. The Q50 has better tech, is more comfortable, and still fun to drive.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Overall great value!
by Ref13 from Worcestr, MA
December 25, 2018
Just purchased this beautiful car! Over all it’s a 5 star vehicle across all lines. My only small complaints are why why would you put the center console storage so far back that you car barely access it (and it’s rather small) and the glove box is also a bit tight.
Other than that feel confident to purchase this vehicle. You will not be disappointed!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Pretty fast car
by Rivbru from Santa Ana
November 13, 2018
This car has good horsepower the inside has good materials no cheap plastic everywhere u look the outside has a killer design aggressive front end awesome car
Stress-free, hassle-free, and seamless car buying experience
by ms6001 from DealerRater.com
December 2, 2018
A used Lexus at Naples Infiniti popped up on my car search. It had everything we were looking for, so I inquired via the website. Just three days later we had a deal in place for a very good price (without pressure or haggling) and Luxon delivered it to me at my house for final inspection, test drive, and signing the paperwork. That level of service was exceptional considering the fact that I live 4 HOURS AWAY FROM NAPLES.
I can actually say I love this car!
by Megatron from Alpharetta, GA
January 10, 2019
Since 2009 I was in love with the Genesis coupe but couldn’t afford it and been wanting it up to 2015, then I moved toward the Genesis 5.0 sedan or the Infiniti Q60 to look more my age. when I decided on strictly sedans I started looking at the Lexus GS 350 and the Infiniti Q50S. I test drive both and fell in love with the Q50S. Good speed, good power, smooth ride, a lot of features (depending on the trim you get -mine is just about fully loaded-), fun to drive, pretty good on gas even though it’s a V6, tons of safety features, looks mean but sleek at the same time. Awesome car and would recommend to anyone looking for a fun car to drive as well as safety oriented!
Made my car buying experience a pleasure!! Excellent
by CHIBRY from DealerRater.com
November 19, 2018
I went to the dealership with no expectations need a car after my previous Cadillac was a total loss. I reviewed most luxury vehicles and test drove them. Until I test drove the Q50 nothing felt luxurious. I instantly fell in love with the car trying not to show my exuberance. I believe Robert sensed my initial desire to buy a used Q50 2015-16 and from that conversation knew my price point and willingness to enter a lease. He pulled from inventory what he thought would be a good choice. When we sat down to negotiate the first offer was one I couldn't refuse. I felt compelled to accept without a hesitation as it exceeded my expectations. I had been looking for several weeks and hadn't had this experience with Acura, Lexus or Cadillac. I will be bringing repeat business here when you receive this treatment. Can't wait to refer others for a similar experience. This car drives beautifully. The next one they are going to make is the black with red interior Q50. All other staff had great attitudes and were very upbeat.
So in love with this vehicle
by Darla from CA
December 28, 2018
This car was an awesome fit for me. A good size sedan. The exterior looks awesome love the body style with a sporty look. Luxury interior and the technology these cars have are insane. So pleased with my purchase.
My rating is based on Craig???s work. He answered all my questions. He walked through the lot and looked at every truck with me until I found the one I wanted.
Stylish and Fast
by Jon_jay25 from Goldsboro, NC
November 2, 2018
This car met the needs I needed. It brings luxury with a sporty side to it. Reliable and comfortable , while being gorgeous looking. This car has been fun to drive and I couldn’t be happier.
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