Was having constant headliner rattling noise either from headliner or panoramic roof. First took vehicle to Tyson's Corner Mercedes-Benz, Service Writer assistant manager Told me the noise was coming from the headliner and needed to be replaced which requires removing the front windshield which mostly break on the removal process and replaced with a non Mercedes-Benz original acoustic windshield. I decided I needed a second opinion service appointment at Mercedes-Benz of Chantilly. With a good news phone call message from service advisor: Cristian Grijalva that the headliner was not the issue it was the panoramic roof assembly parts that needed to to lubed. The headliner/roof noise is now gone. "Thank you MB Chantilly"
Such an amazing vehicle!
by Dannj from Middletown, NJ
November 18, 2018
This is one of the best cars I have ever owned. And I have owned a lot of cars. The ride is so comfortable and the reliability of the car is A+. It’s fast, luxurious and good on gas too
Always available and straight forward. He is an experienced dealer that gives honest recommendations. Not only is he trustworthy but he is patient with your purchase.
2017 Q50 AWD
by DoubleD from West Nyack, NY
January 2, 2019
The vehicle is well designed. Interior cockpit is excellent. Since I purchased the vehicle in Oct. 2018-it's too early to determine realability.
Did have an alignment issue after purchase which dealer corrected. Unfortunately even though I had an extended warranty, they charged me for the realignment.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
A fantastic balance between luxury and sport.
by Samster from Fogelsville, PA
August 15, 2018
The 3.0 Q50 premium has all the sport/luxury features that I value. Compared to my outgoing 2015 428i, it has more power, more comfortable seats, more safety features and a much better audit system. Once I got accustom to the DAS system and got it adjusted to my liking, I think it is great for normal driving. Interior quality is just as good as my outgoing 428I, the leather seats actually seem better. This car will move, stays flat in the corners and looks great going down the road. Run flats are a bit stiff, but almost all cars in this class come with run flats.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I was inquiring about a QX80 (Dark Currant) online. I wasn't there physically, but I felt like I was. Great online Customer Service - Thanks!
Awesome premium car that I owned
by Andy from Tallahassee, fl
August 2, 2018
This car meets all my expectations previously I had mustang so in terms of pickup it surely doesn't match but it is not bad. The interior, seating comfort and steering feel are awesome I really loved it
5 stars on all. comfortable, no electronical problems, fast car (400 hp, 350 torque). Excellent vehicle overall.. best in class for the price! forget bmw and mercedes! For this price, Q50 red sport all the way
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by Nissan-Willy from Hermitage,PA
August 18, 2018
I am a big fan of Nissan and the VQ series motors. I have owned several 3.5l powered cars. The new VR TT is less than impressive in the Q. It has no more get up and go than my Altima, actually Slower. The Red 400 I would hope is much better, but way out range of what I would pay. Cabin is cramped and trunk is very small. I am not a big guy, and the drivers seat was tight. The biggest disappointment was that unless you get the Sport, you get plastic seats. So you buy a 45,000. car and you get to sit on Vinyl. This is not 1975. Come on Infiniti...really? Shame on you. Not only are they plastic, they look and feel plastic. Now, the transmission was nice...much better than any CVT, which I can not stand. I wanted this car until I drove it and was underwhelmed. Also, I have to drive at least an hour in any direction to find a dealer, and that's any hour Highway miles...
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I had my car serviced at Suitland Infiniti on November 27. I appreciated the excellent customer service and updates by my service advisor, Kenji Evasco! I was prepared to rent a car since the repair on my car was not going to be finished until the next day. However, I was delighted when I arrived and found out that a loaner car was available. Thank you Suitland Infiniti for your excellent customer service!
by hsgtampa from Tampa Florida
October 8, 2018
This is my sons dream car. Midnight exterior with black leather interior Q50. He loves it!! It drives great and has all of the extras too!!
As usual, my visit to Passport Infiniti, Alexandria, VA; for car service was above reproach. My service representative, Mr. Gary Drummond, always treats me like family on every visit. He's continually concerned with my comfort and quick in and out quality service.
If you haven't experienced the Passport Infiniti Vehicle Service Team, do so today!
Just Bought a Mercedes from Jim coleman . I had to travel from Plattsburgh NY. But the salesman Kirk Saraydaroglu made it very easy for us. Love the car. As good as was promised. Buying experience was excellent. Other manager also made the process very easy and quick. will recommend this dealership
Went in seeing they have a lot of specials for the holidays. Called and talked with Simon to test drive a new QX50. Showed up the next day at our time and he had the car ready to go. Took it for a test drive and talked me through the options and what made the car stand out from others. Talked with him and Moses about a deal and they worked with me over Thanksgiving to get the deal I felt comfortable with. No pressure and very friendly. I would for sure recommend Simon and Moses to friends and family!
I highly recommend Unique Auto Import. They are you great dealership to purchase a vehicle. It doesn't matter who you are, they will definitely work with you to make sure that you leave a quality vehicle. My salesperson John McMullan is the best. He worked hard to help make sure that I get a vehicle for a good deal. He's highly knowledgeable and easy going. I'll definitely recommend John McMullan to talk to about a vehicle. The staff in its entirety is phenomenal. Unique Auto Import is the best. Thanks again...
This was the best experience I had at a car dealership! Excellent customer service, the salesman, Nicholay was prepared and ready for me when I walked through the door to test drive the vehicle. I test drove, completed paperwork (computerized paperwork) they have gone green) in less than 2 hrs, with keys in my hand! 5 stars Nickolay---ask for him and you wont be disappointed.
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