Top notch, hi end dealership. My salesman Kenneth answered all questions and really made me and my wife feel at home. He took the time to answer all questions and let us test drive as many cars as we wanted with no hesitations. I really believed he wanted is to leave very satisfied. This is the reason I am and will continue to be a repeat customer.
Since the first conversation, Keith was very helpful! Answering, all my questions, etc. When we got to the Dealership, he was Gentleman from the first handshake! He spent as much time as we needed to feel comfortable about our purchase! Keith, even helped us with directions to motels and restaurants as well!! I have called Keith during the sale and ALWAYS responsive with in an hour!!! I will definitely, recommend e-one car to my family and friends! Thanks, for the EXCELLENT service! Thanks, Keith From your Arkansas friends!!! Steve and Jacque Zimmerman
Shocked at the amount of interior Road Noise.
by Ford Fan from Las Vegas, NV
January 1, 2019
Road in a brand new Q50 with a friend who had it as a rental. I was astounded at the amount of road noise in the cabin and all windows were up. Had to raise our voices to talk above the road noise. Shocked because I've always heard that Infinitiy's are great luxury cars. I'll stick with my Ford Explorers...they are dead quiet.
Ash was so helpful highly recommended fast service! Will be back when we're in need of a trade in. Loved the computer to pick a car
Best handling car and most comfortable car !
by TexasFlorida from Naples, FL
December 11, 2018
Drives phenomenal in rain slick conditions and it’s very responsive when stopping quickly etc. Comfortable, classy, and sporty with a posh interior! Seats 5 people comfortably and the trunk is quite spacious too!
We???ve been going to ecar one for several years now. They treat us like fsmily always! We???re never pressured to buy, and always given all the information. Masoud is lik a brother. He gave me his honest opinion when I wa storm between two different vehicles! He walked us through everything, personally! Made sure the car was perfect and even surprised me with a bow on it! Thank you so much for always being so great! We love y???all
by JC from Bradenton,Fl
November 18, 2018
I love everything about this vehicle but wish it were shorter in length.
I’m sure I am a small minority preferring a shorter length like the G35 I had years ago but I do love everything else about the car. Very happy to have the back seat fold down. That’s crucial too. I wish you made a two door that would be the same price (no sports needed) just a smaller car without paying more.
This place has a large inventory of luxury cars! I was impressed with the value of customer service and the speed of paperwork. If you go knowing what you want the process is even quicker but if not you still will be done in no time. I was pleased with my agent as well! He worked hard to help me choose what I wanted!
Only reason I gave 4 stars on facilities was because here very small and don’t have much room for parking. I want to do overall 4.5+, but that’s not an option. Only reason for half point is because I asked for two things and had to pay for one myself and the one they did pay for was late. Overall, genuinely good people and family oriented. I recommend Mia.
Roomier than my g25
by Billy r from Northern nj
November 23, 2018
The car is a great car super fast handles great very happy with it I will keep the car 5 years this is my first all wheel drive car it handles good in the rain
They have good service and friendly worker. The qualities of used cars are pretty great. I would like to recommend my friend to come by this auto shop to shop for the used car.
Most well-balanced premium sedan to date
by Abueddy from Newark, DE
November 18, 2018
I love this vehicle. It has plenty of power, is absolutely gorgeous, and can handle all weather conditions. My few dislikes are fuel economy, requires 91 octane minimum, small trunk space, no spare tire and rear seat legroom could use an extra inch or two.
We had a great time. Sevice was great by all the staff. Stop by just to see the lot. And we ended up with a great car at a good price. Thank you very much.
excellent luxury for the price of a mid class
by LeoZZZ from LA, CA
December 17, 2018
It’s like driving a 60k bmw but only paid 40k, best value car I have ever had. The aggressive looking is awesome, plus the seat is very comfortable. The only down side is gas mileage of the car is always around 20mgh, not 23 as they stated.
I recently purchased a used Honda odyssey from Grubbs Infiniti in Grapevine. My sales associate, Zee, was very knowledgeable and helpful. The process went very smoothly and I would recommend this dealership. Thanks again!
Q50 red sport 400
by Andrew from Nyc
November 19, 2018
I was thinking about getting this car and staying with Infiniti but I was really not that impressed with this one it was the base model red sport for about $55,000 sound system was flat and the performance wasn't really that good I put it through several tests and it wasn't that fast at all. It was a big disappointment being that I had them locate this car and that's why I didn't get it because it didn't perform good in the test drive. The features I was not that impressed for a $55,000 car that wasn't even that fast.
I recently took my car into Sewell for a water leak. Don is my service advisor and always does a great job. There was some difficulties locating the water leakl, but at the end of the day, the problem was solved and I left happy as always. I highly recommend you use Don anytime you take your far in for service.
by SarahP from Freehold, NJ
November 17, 2018
Will never, ever lease another Q50. I learned upon having a blowout on the NJT that the car does not come with a spare or a donut. It is an option that was never, ever offered when leasing! I have been leasing cars my whole life and not once did a car not come equipped with a spare!!!
My friend and I walked in on a rainy day to look at vehicles. I was in search for a bigger vehicle and had the intentions to buy a used vehicle. We saw a very reasonable price on a used vehicle that had really low mileage but I wanted to do some more research and my time was limited that day. Mandy was very pleasant to work with. She had the answers to all my questions, which I had plenty. She was very patient and informative. I had to reschedule because I had to leave. We kept in contact throughout the next day because I was unsure of when my daughter???s volleyball tournament will end. Again she was extremely understanding and patient with my needs and worked with my fluctuating scheduled time to test drive the vehicle. All Questions were answered and I was very pleased with all the knowledge she had to share with me in regards to the vehicle. I was able to take home the vehicle for the weekend. I loved the way the vehicle drives and all the bells and whistles it came with, but decided on a new one because Mandy was able to work with me on some numbers. Mandy made sure I was happy with my purchase and worked with me on understanding all the functionality the vehicle had to offer. Mandy made my visits so comfortable and the conversations were so easy that it felt like I was having a conversation with a friend. My daughter felt very comfortable with Mandy and liked her a lot. I recommend Mandy to anyone looking to buy a vehicle new or used. She is definitely the go to person. She wants her clients to be happy with their purchase and not the type that would sell anything just to have a sale. Once again, thank you so much Mandy!!!
Mandy made the process very painless. We did most of the work upfront over the phone before I entered the dealership. Once I arrived I drove the car and finance had the docs ready. I would highly recommend Mandy and Grubbs Infiniti Grapevine.
Best service before, during and after buying a car
by AlishaDesiree from Ada, OK
May 7, 2018
I'm not sure where to even begin. This was the best car buying experience I've ever had. No pressure. ZERO. Excellent follow up but no nagging. Excellent communication. Impeccable facilities. Complete follow up after sale to ensure satisfaction. Above and beyond. I was hesitant to drive three hours to buy a car I hadn't seen, but our salesman, Kyle Moon, sent pictures of everything I asked for, gave details on specifics, and never got annoyed at my unending questions. He even came in (in a suit, in the rain) on his day off to accommodate my schedule. Very professional. Very considerate. Very respectful. You have earned my business for life.
Had a problem with my infinity jx35. It was pre-owned so I only wanted to see what the problem could be & the repair cost. Can't say enough about the amazing service &the courteous people at Sewell Infinity. Ryan Cox is just the the best! I recently purchased the suv & he informed me there was no charge for the repairs. I've told everyone the reputation Sewell has is well earned. Thank you again and as your commercial states I'm a " customer for life".
My salesperson Mandy was exceptional. This is my second experience with the brand and Grubbs Infiniti; each time gets better. Mandy knew exactly what our expectations were and she made it happen! She was very knowledgeable and personable. Her recommendations were respected because she was genuine. The salesperson truly makes a difference when getting a new vehicle.
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