The right rear brake on my ???14 Q50S has been making a horrendous squealing sound for several months. After having an incredibly difficult experience working with the Infiniti dealer I purchased the car from in central Mass, Infiniti USA sent me to Infiniti of Norwood. Nigel and his team have been excellent to work with! Great communication, easy to talk to, tremendously helpful and a pleasure to work with. Thank you! I feel as though they have gone above and beyond to help me resolve this issue (and we are still working on it.) I also had an oil & filter change while my car was there. The job was done well and engine compartment was clean / no oil spills / drips. The cost of the oil & filter service (synthetic) was about $40 more than at my previous Infiniti dealer though. Thought this was a bit high, but honestly, the quality of service I am seeing is worth it. Great experience, thank you.
excellent luxury for the price of a mid class
by LeoZZZ from LA, CA
December 17, 2018
It’s like driving a 60k bmw but only paid 40k, best value car I have ever had. The aggressive looking is awesome, plus the seat is very comfortable. The only down side is gas mileage of the car is always around 20mgh, not 23 as they stated.
I brought my car in for service that took me in and had a loaner car for me within 10 minutes. While the serviceman moved my car he noticed a very small detail that I never noticed and took care of it, in the 2 minutes he was in my car. My car was finished on time and on budget. I would highly recommend Infinity of Norwood
Best handling car and most comfortable car !
by TexasFlorida from Naples, FL
December 11, 2018
Drives phenomenal in rain slick conditions and it’s very responsive when stopping quickly etc. Comfortable, classy, and sporty with a posh interior! Seats 5 people comfortably and the trunk is quite spacious too!
I drive from RI to Infiniti of Norwood because the Service Dept is very professional, very competent and communicates throughout the service experience. (Infiniti of Norwood should educate my local dealer on what real Service should be to the customer)
Q50 red sport 400
by Andrew from Nyc
November 19, 2018
I was thinking about getting this car and staying with Infiniti but I was really not that impressed with this one it was the base model red sport for about $55,000 sound system was flat and the performance wasn't really that good I put it through several tests and it wasn't that fast at all. It was a big disappointment being that I had them locate this car and that's why I didn't get it because it didn't perform good in the test drive. The features I was not that impressed for a $55,000 car that wasn't even that fast.
1st class customer service! Great professionalism and quick in and out. Amazing sales team and service dept. I highly recommend Infiniti of norwood to anyone looking for a car
by JC from Bradenton,Fl
November 18, 2018
I love everything about this vehicle but wish it were shorter in length.
I’m sure I am a small minority preferring a shorter length like the G35 I had years ago but I do love everything else about the car. Very happy to have the back seat fold down. That’s crucial too. I wish you made a two door that would be the same price (no sports needed) just a smaller car without paying more.
Great service center and customer service. Anthony T was awesome very informative and extremely kind. Answered all my questions and kept me up-to-date. Service tech Jeffrey was great extremely helpful and very professional.
Most well-balanced premium sedan to date
by Abueddy from Newark, DE
November 18, 2018
I love this vehicle. It has plenty of power, is absolutely gorgeous, and can handle all weather conditions. My few dislikes are fuel economy, requires 91 octane minimum, small trunk space, no spare tire and rear seat legroom could use an extra inch or two.
My family has been using North End motors to buy the cars for our family members for years now. It is always a great experience from start to finish. We always reach out to work with John Fernandes every time we go. He truly listens and pays attention to detail when you describe what you???re looking for, goes over all questions you might have and you never feel pressured to purchase. He definitely puts the customer first to make sure they are happy and get what they need as smoothly as possible. Highly recommend!
Shocked at the amount of interior Road Noise.
by Ford Fan from Las Vegas, NV
January 1, 2019
Road in a brand new Q50 with a friend who had it as a rental. I was astounded at the amount of road noise in the cabin and all windows were up. Had to raise our voices to talk above the road noise. Shocked because I've always heard that Infinitiy's are great luxury cars. I'll stick with my Ford Explorers...they are dead quiet.
Very long wait times that exceed their own estimates by 50%
by Whysignin from DealerRater.com
November 30, 2018
Generally, the quality of service is very good. The staff is very polite and accommodating, listens and tried very hard to solve the problems and make customers happy. All that they do very well - management and service agents. The problem is wait times. It took 1 hour and 40 minutes for an oil change. That is way too long. On top of that, estimates on the phone before arriving and when handing over the keys, were an hour. The result, missed meetings and lost money that goes well beyond the value of an oil change.
by SarahP from Freehold, NJ
November 17, 2018
Will never, ever lease another Q50. I learned upon having a blowout on the NJT that the car does not come with a spare or a donut. It is an option that was never, ever offered when leasing! I have been leasing cars my whole life and not once did a car not come equipped with a spare!!!
I love this dealership! Rebecca is absolutely amazing and so friendly and accommodating. She really helped when I was so indecisive about which car I wanted. There was absolutely no pressure to buy a car which I loved. All the other places I went to were too pushy, but not Hertz! Whole experience was great, and they were close by too!
Car with everything I needed
by WSW3223 from Mtn Brook, AL
November 7, 2018
This car met all my needs.... Great styling, electronics, power, safety features, ease of use and great dealership! Will definitely recommend this dealership and cars to my friends.
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