These guys do a great job making sure I get my service needs met. I am particular about dealers sticking to their warranty and that's one of the best 'features' of Fette. I never get a hard time about warranty claims. They always have a loaner waiting for me. Would by from them again.
I should start by saying that the new owners management is doing an excellent job, everybody is friendly, and customer service is top notch, very nice atmosphere great energy, this is not my first visit to a Nissan dealership and i was highly satisfied, they go above and beyond for their customers, definitely coming back for my next lease in the future.
I could not of asked for a better experience at this dealership. They went above and beyond to help me and made everything from purchasing the truck to picking up the truck a very easy and pleasant experience.
Usually I hate shopping for a new vehicle because you never know what type of charactes you run into. However, David and his manager Khalid treated me with respect, did not rush my decision, and delivered on all of their promises. I will never shop another Infiniti dealer again.
I have always had a great experience coming into this dealer for service . The writers always listen to your car problems and take great care of you until it???s completed . I can always count of quality workmanship and love the car wash and loaners . If your looking for a dealer this is your place. Ali and Mario are my favorite choice .
The Service team at Salerno Duane are awesome! They are in the midst of a major renovation and still make you feel at home. They are professional and highly synchronized. I believe they are the best Infiniti dealer out there. Under the leadership of Michael Salerno, i would expect nothing less. He is onsite and hands on.
The rating I gave was very good because this experience was an exceptional one and the first time with a luxury vechicle and top rated dealership. I was recommended to the Pepe Infinity dealership my a family member who does business there and I will refer others to that dealership as well in the future.
From the moment I drove in the dealership I received friendly and professional service. Alex, my service technician, knew me by name and welcomed me. Alex walked through the service with me and helped to make it a great experience. Pepe Infiniti Service delivers a 5 Star experience.
We had the Best buying experience with Mark Ferguson..he is an awesome sale person..who take our demand very seriously and tried to meet all our need..he is extremely patience and a man that keep his words. We had purchased a preowned certify 2019 Qx50 with only 7000 miles include all the bells and whistles for $44k. We live an hour and half from the dealer therefore we won???t need their free oil change and we had addressed that to Mark to see if he can do any better on the price..and he as a man of his words, talked to the manager and marked the price down $500 less and I still have the same warranty with free oil change for a year..my fiance complained abt a rough half xxx paint job on the base of the bumper..he said he will take care of it..and he did..smooth as a baby xxx..Chris Frey the Finance manager also an awesome person too. Thanks Pepe INFINITI for the Best service We weren???t too fond of the woman that sit in the front desk, she wasn???t too happy to be Greeting the customers..otherwise an absolutely 4.5 stars Su & Jenny
Despite a pretty xxxxty experience with their parts department, my service advisor continues to save the day. Alex is very professional and is extremely helpful/communicative about my service visits each and every time.
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