by firstname.lastname@example.org from DealerRater.com
October 29, 2018
Our salesman Dave Mrozek at Luther Infinity made a challenging budget/wish list obstucale result in a good & responsible buying experience. Every time there was a question raised his response was knowledgeable and professional. We were never made to feel uncomfortable or pressured throughout the process. He is the standard of a knowledgeable professional that will help you find the right car for you. Charlie & Susan Danielson 2019 QX50
I've purchased a few vehicle from Lupient Infiniti over the years and would never buy from another. They have the best customer service. They take the time to help You find the perfect vehicle without pressuring You To buy.
We purchased a 2016 Murano in January, and their up front pricing was misleading at best. The price dropped while talking with the salesman, only to rise again because they forgot to tell us a key fob was missing, and that would cost $200.00. Our low mileage (33k) Honda trade in was also low balled. Love our Nissan, not so much this dealer.
I found the car that i wanted and did all of the paperwork to buy the car with me doing my own financing through my credit union. The deal in order to take delivery of the car they asked me to write out a check that they told me they would hold until the check arrived from the credit union (I was preapproved with the letter from the credit union stating this). this was Friday on Tuesday the check from the Credit Union arrived at the dealership and was signed for by their personnel and the same day they Deposited the check i wrote and cashed the check from the credit union. well i do not keep 13K in my checking account so needless to say the check was returned and i incurred an overdraft charge from my bank. I contacted my sales person and he said that they would make sure that i was reimbursed for their mistake i've contacted 2x and keep getting the same thing "yes we will reimburse you for that". its been over a month now and still have not seen a reimbursement check for 37.00 for the overdraft that was entirely their fault. so if doing your own financing beware of giving a check to cover the vehicle.
the buying process went great and the sales people were very friendly and they were even able to deliver my car to my home for me. I've bought 4 vehicles from walser automotive and this is the first problem that i have ever had with them. guess i might be looking at a different dealer if they can't follow through on what they say there going to do!!
Vlad and his team at Lupient were excellent to work with!! I was very happy with the buying experience...even on a busy Saturday morning. Everybody was available and eager to address any and all questions that I had. Love the car!!
I was recently in the market for a mini convertible. The sales person and manager accomodated my interests and handled my inquiry responsively and professionally. While we ultimately decided against the car model, the dealer was excellent during the process. Highly recommended
Joe Rys was fantastic to work with. He is friendly, knowledgeable and got to know us personally. He went above and beyond to make sure we were happy with our new vehicle as well as the process. I would recommend him to anyone in the market for a new car.
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Chris and Phil do an exceptional job at Right Buy Auto. They are very easy going and friendly. No Pressure sales. The price is the price, and VERY reasonable. I would recommend Right Buy to anyone!
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