The rating I gave was very good because this experience was an exceptional one and the first time with a luxury vechicle and top rated dealership. I was recommended to the Pepe Infinity dealership my a family member who does business there and I will refer others to that dealership as well in the future.
From the moment I drove in the dealership I received friendly and professional service. Alex, my service technician, knew me by name and welcomed me. Alex walked through the service with me and helped to make it a great experience. Pepe Infiniti Service delivers a 5 Star experience.
We had the Best buying experience with Mark Ferguson..he is an awesome sale person..who take our demand very seriously and tried to meet all our need..he is extremely patience and a man that keep his words. We had purchased a preowned certify 2019 Qx50 with only 7000 miles include all the bells and whistles for $44k. We live an hour and half from the dealer therefore we won???t need their free oil change and we had addressed that to Mark to see if he can do any better on the price..and he as a man of his words, talked to the manager and marked the price down $500 less and I still have the same warranty with free oil change for a year..my fiance complained abt a rough half xxx paint job on the base of the bumper..he said he will take care of it..and he did..smooth as a baby xxx..Chris Frey the Finance manager also an awesome person too. Thanks Pepe INFINITI for the Best service We weren???t too fond of the woman that sit in the front desk, she wasn???t too happy to be Greeting the customers..otherwise an absolutely 4.5 stars Su & Jenny
Despite a pretty xxxxty experience with their parts department, my service advisor continues to save the day. Alex is very professional and is extremely helpful/communicative about my service visits each and every time.
Working with Steve Goldberg was excellent. He was extremely communicative throughout the entire experience and very kind to my family on the day of our signing. No question was left unanswered and made sure we were well taken care of every step of the way. Very clean and quality dealership!
I should start by saying that the new owners management is doing an excellent job, everybody is friendly, and customer service is top notch, very nice atmosphere great energy, this is not my first visit to a Nissan dealership and i was highly satisfied, they go above and beyond for their customers, definitely coming back for my next lease in the future.
Everyone at Nissan of Bay Shore is TOP NOTCH!! From the helpful front desk to knowledgeable salesmen, to the finance department - our transaction was smooth and informed, totally painless! 100% recommend Nissan of Bay Shore. Go see Quenton - he???s fabulous!
These guys do a great job making sure I get my service needs met. I am particular about dealers sticking to their warranty and that's one of the best 'features' of Fette. I never get a hard time about warranty claims. They always have a loaner waiting for me. Would by from them again.
I could not of asked for a better experience at this dealership. They went above and beyond to help me and made everything from purchasing the truck to picking up the truck a very easy and pleasant experience.
Usually I hate shopping for a new vehicle because you never know what type of charactes you run into. However, David and his manager Khalid treated me with respect, did not rush my decision, and delivered on all of their promises. I will never shop another Infiniti dealer again.
Mo was the ultimate professional. He was extremely easy to work with and never during the transaction did I feel pressured. He took his time to understand exactly what we were looking for and at the budget we had in mind. When it came time to close the deal there were no surprises. He made the whole process simple and stress free. He is very knowledgeable of all the features and equipment at every option level. I would highly recommend him to family and friends!
I have nothing but positive things to say about my entire experience with this dealership. I wasn???t expecting to find exactly what I wanted the same day, but Adam helped me find my car after I told him everything I wanted. I absolutely LOVE my new Infiniti. This is my second Infiniti with Competition Infiniti and I will always be coming back. All the staff here are so friendly , as well as not being pushy for you to just get a car for them to get a sale. During the finance part I dealt with Akida, and he was also very knowledgeable. Thank you!
Extremely satisfied with my experience. Very proffesional, thorough, and honest. Vanessa provided us with her undivided attention and saw the process from start to finish. A pleasure to be back at Infiniti!
Vinny Q is very nice, friendly and professional. He gave me and my wife great help in finding a pre-owned QX60 which suit for us very well and we are very satisfied with. If you are looking for pre-owned certified Infiniti, I will strongly recommend Vinny Q and Competition Infiniti.
Vinny Q is the real deal. He and Darlene made the car buying experience a pleasure. My wife did a ton of research online and sent several questions to Vinny prior to our visit. We drove over 2 hours from Orange County to this dealership. The receptionist, Vinny (sales rep) and Darlene (finance) could not have been better. Strong recommendation - can was exactly as advertised (thanks Vinny).
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