I bought a Honda CRV from Paradise motorsports. The vihecle I bought was worth of the money spent. I have also visited the dealership for maintainance and services twice within a month where the disappointment of my buying experience come out into light. The car, which was said to have been inspected in TOYOTA greens, appears to be not properly inspected except the mere oil change it underwent. Within three weeks the car's AC system declined and the dealership asked me to pay 300 more to repair it. Another time, I took the vehicle for a serious maintainance and returned back my car with more new damages that didn't exist. They must have unskilled mechanic who barely work there to disgrace the work of the auto market. Having enough trouble with the dealership, I further researched on the marketing philosophy of the company and what comes out as the result is shocking. The auto dealer, just send all vehicles to TOYOTA greens for oil change. With that they get the certificate of inspection, which literally doesn't tell the whole story. With this in mind I suggest buyers to make the vehicles checked by professional experts.
Fastest car I have ever owned in style
by Infinitifan1 from Derry
December 13, 2018
Most beautiful luxury car with the best premium performance! Love the steering and handling with the power behind it!the double screen is so state of the art and adds to the beautiful design of the interior.
I bought a 2017 Ford Mustang here and the service was amazing. The detailing on the car was great looked brand new. I love the car. Thank you!
More car for the money
by Tom in Lincoln from Lincoln, NE
January 13, 2019
This review focuses on the Q50 AWD vs. the BMW 328ix. I was surprised about the driving performance and interior functions. The Q50 comes with more interior stuff, including a better experience with the control screens. In short, it has more tech on the inside. The Q50 has great acceleration and handling-faster the the 328. The BMW 328 still has superior handling and design-it's just got more swag. For the money, however, there's more confidence in driving the Q50 after the warranty runs out. Having just driven the Q50 in six inches of snow...it does very well, even on un-plowed side streets. In summary: The BMW 328 is cooler, and handles slightly better. The Q50 has better tech, is more comfortable, and still fun to drive.
I had a great experience at Strong Auto with purchasing my first vehicle. Matt was extremely helpful and understanding throughout the entire process and Kris helped make sure that I stayed within my price range. Overall, it was a great and stress free experience
So in love with this vehicle
by Darla from CA
December 28, 2018
This car was an awesome fit for me. A good size sedan. The exterior looks awesome love the body style with a sporty look. Luxury interior and the technology these cars have are insane. So pleased with my purchase.
I was searching for a pre-owned Jeep Wrangler and I did some searching on Auto Trader and happen to see a Jeep at Strong Auto that perked my interest. I received a text message from Big Al and he invited me out to take a test drive with him. I asked Al if he had any other jeeps on site and if he would send me pictures. With in a few minutes he sent a handful of pictures and one being the jeep that I ended up purchasing. Al was extremely personable and friendly. He join my girlfriend and mine test drive. He had a route already laid out so I could test the suspension and speed of the vehicle. He was honest as the day was long. I couldn't have asked for a better experience and I will definitely be shopping here again for any future vehicles.
Overall great value!
by Ref13 from Worcestr, MA
December 25, 2018
Just purchased this beautiful car! Over all it’s a 5 star vehicle across all lines. My only small complaints are why why would you put the center console storage so far back that you car barely access it (and it’s rather small) and the glove box is also a bit tight.
Other than that feel confident to purchase this vehicle. You will not be disappointed!
Excellent buying process. Alex in sales, Wally in Mgmt and Dan in service are all top notch professionals in my book. Whole process was completed in just over an hour.
Don't settle for anything less than a Red Sport
by Austinslam from Round Rock, Tx
December 23, 2018
If you are looking for sexy, fast, comfortable, and technologically advanced, go with the Q50 Red Sport. It is worth the extra money to have all the features of s sports car and luxury of a much more expensive brand. At least go test drive one if you are interested in a Q50 or Q70. You will not regret it.
Sales process was typical. The representative gave the impression that there were sales options that could affect the price. None materialized after he checked with his manager. Follow up was less than timely and incomplete in some cases. Documentation fees are twice the average for Kentucky.
Expect an old school sales approach.
excellent luxury for the price of a mid class
by LeoZZZ from LA, CA
December 17, 2018
It’s like driving a 60k bmw but only paid 40k, best value car I have ever had. The aggressive looking is awesome, plus the seat is very comfortable. The only down side is gas mileage of the car is always around 20mgh, not 23 as they stated.
Wonderful experience, starting with phone/email contact with Rusty Slone! Since we live in Cincinnati, we were able to secure financing ahead of time, making the paperwork so quick and smooth when we arrived! Wallace was great to work with (financing) and the dealership is beautiful and everyone was very professional!
Very fun car
by Delphint from BOYNTON BEACH, Florida
December 10, 2018
This car is a very nice car to own. A truly beautiful car both inside and out. Has quite a powerful engine for a v6 which gives the driver an exhilarating driving experience.
I have to say that buying our used vehicle from Infiniti of Lexington was a painless process. Ramon was great to work with and treated us very well. Leonard went above and beyond to get all our paperwork done so late and get us on our way. We will definitely be repeat customers.
Infiniti has done it again
by Angela W. from Frisco, TX
December 3, 2018
Absolutely love Infiniti and they continue to impress. I will always drive an Infiniti. I have the Sport and will be happy for years to come.
No pressure, very pleasant to work with. I felt as though they have a goal of providing excellent customer service and fair prices. I will be back and I will bring my friends! Ask for Ramon.
Best handling car and most comfortable car !
by TexasFlorida from Naples, FL
December 11, 2018
Drives phenomenal in rain slick conditions and it’s very responsive when stopping quickly etc. Comfortable, classy, and sporty with a posh interior! Seats 5 people comfortably and the trunk is quite spacious too!
I just purchased a 2015 Infiniti from this dealership and it is my fourth one from them and I have always had great service and friendly personnel to deal with which made all my dealings very pleasant. I would recommend this dealership to anyone The service I got from Leonard and Michael was excellent. Will always be going to them for my future autos
Roomier than my g25
by Billy r from Northern nj
November 23, 2018
The car is a great car super fast handles great very happy with it I will keep the car 5 years this is my first all wheel drive car it handles good in the rain
Great Experience by far. Kris-Finance Director helped my son get a 3% less interest rate on a car loan than the original loan we were going to use. Alex-Salesman listened to our wants and needs and we were in an out in no time. Strong Auto will be the place I buy my next vehicle in a few months!
My search for the perfect used car brought me to Strong Auto. The car I was interested in had just sold but the salesperson(Matt) was helpful an eager to help me find that right car. Their prices seem better than other lots I’ve dealt with. Im still looking but I’ve added Strong Auto as a place to check in first.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
2017 Q50 AWD
by DoubleD from West Nyack, NY
January 2, 2019
The vehicle is well designed. Interior cockpit is excellent. Since I purchased the vehicle in Oct. 2018-it's too early to determine realability.
Did have an alignment issue after purchase which dealer corrected. Unfortunately even though I had an extended warranty, they charged me for the realignment.
I had to have my vehicle towed in and I was expecting the worse. It was fixed in one day and the cost was reasonable.
Shocked at the amount of interior Road Noise.
by Ford Fan from Las Vegas, NV
January 1, 2019
Road in a brand new Q50 with a friend who had it as a rental. I was astounded at the amount of road noise in the cabin and all windows were up. Had to raise our voices to talk above the road noise. Shocked because I've always heard that Infinitiy's are great luxury cars. I'll stick with my Ford Explorers...they are dead quiet.
After spending the first half of the day having an awful experience with a local dealer, I looked online and I found the specific car I wanted at the Don Franklin dealership. It was an hour and a half away from where we lived. Not wanting to waste the miles or their time, I called to see if they could get me the car at the price I wanted. After 15 minutes total they had met my price point and a statement was being emailed to lock in the price. I was beyond impressed with Jon Berry who helped us with the entire process. He was no nonsense and upfront about everything. We called on the drive there and he had everything ready when we arrived. The entire process there took an hour. We left with the exact car I wanted at an even lower monthly payment then I asked. Very impressed with this dealership and we would drive an hour and a half again for our next one.
I can actually say I love this car!
by Megatron from Alpharetta, GA
January 10, 2019
Since 2009 I was in love with the Genesis coupe but couldn’t afford it and been wanting it up to 2015, then I moved toward the Genesis 5.0 sedan or the Infiniti Q60 to look more my age. when I decided on strictly sedans I started looking at the Lexus GS 350 and the Infiniti Q50S. I test drive both and fell in love with the Q50S. Good speed, good power, smooth ride, a lot of features (depending on the trim you get -mine is just about fully loaded-), fun to drive, pretty good on gas even though it’s a V6, tons of safety features, looks mean but sleek at the same time. Awesome car and would recommend to anyone looking for a fun car to drive as well as safety oriented!
My family and I recently purchased a 2009 Nissan Quest from Audi of Lexington. We were very impressed by the high quality of customer service. Our salesperson, McCall Davis, was very helpful and went out of her way to ensure that our experience was as smooth and positive as possible. Everyone we encountered was good-natured and treated me, and my family, very well. They even have a play-area for children, a most welcome amenity for us since we were car shopping with our family in tow. All in all, we drove off the lot feeling appreciated and most of all happy with our new vehicle.
Amazing to drive
by InfinitiSuperFan from Brampton, Ontario
December 27, 2018
Love the interior and exterior. Sporty design with a luxury look and feel. It's safe, reliable, and fast (for those who love the need for speed).
Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
Pretty fast car
by Rivbru from Santa Ana
November 13, 2018
This car has good horsepower the inside has good materials no cheap plastic everywhere u look the outside has a killer design aggressive front end awesome car
This was the first dealership I've ever visited to purchase a new car for myself. I had a great experience there, and enjoyed interacting with everyone there. My first experience purchasing a car exceeded my expectations!
Stylish and Fast
by Jon_jay25 from Goldsboro, NC
November 2, 2018
This car met the needs I needed. It brings luxury with a sporty side to it. Reliable and comfortable , while being gorgeous looking. This car has been fun to drive and I couldn’t be happier.
Don and Lisa were so amazing! They did everything they could to get us into a car! We highly recommend Don Franklin Mitsubishi!!
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