I was contact Mr Jake Henshaw in the Raleigh N.C. store who was very professional and provided me with the best car buying experience that I’ve ever had. After identifying what I was looking for in a car he was able to provide me with several option which helped with my selection. Mr Henshaw followed the Car Max procedure which covered a detailed outline that indeed provided a very smooth and thorough handling of all paperwork within a timely fashion. I rate Mr Henshaw 5+
I went to this location after totaling my brand new car and I was in need of a used car. I went in and enjoyed the process from start to finish. After meeting with a salesman for a little bit, I was able to walk around and check out the lot without someone hovering over my shoulder. Once I decided on my choice, all of the paperwork from start to finish was run right in front of me without any disappearing to a back room or talking to the manager.
When I am in need of another used vehicle, this will definitely be my first stop!!
Best car buying experience in my life. The location is best in class and the salesmen was extremely knowledgable. The entire process is user friendly in the extreme. I will recommend to my network and I will absolutely return there for my next car purchase.
Went to Crossroads to have my wife test drive a couple of cars but wasn't in a rush to buy one. Luby was our salesman and he was FANTASTIC. He's been at this dealership a long time and he knows his stuff. He's not a high pressure salesman, answered every question we had, and really went the extra mile in customer service. He worked with the finance department to get my deal done, despite some negative equity in the car I was trading in. I couldn't have gotten a better deal anywhere else. And I know I wouldn't have gotten better customer service anywhere else. Took the car in today to have detail work done on it, and they gave me a loaner to drive while they did the work. Once again, customer service was second to none. We're loving the 2017 QX70 and HIGHLY RECOMMEND Crossroads Infiniti. Go see Luby and he'll take care of you.
Great as always! Friendly staff members and quality service. Overall a great place to buy a car.
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