Usually, when you have a bad outcome, people bash the service provider, but not in this case. I wasn't able to get approved without a down payment for a car. But I would like to take out the time and Thank Marcus England from the upmost, for the outstanding customer service, he has been giving me for the past 2 weeks. If you ever need a car, with challenging credit, please contact CarMax Fort worth. Marcus and the fantastic Finance team tried very hard to get me approved. I didn't get a car but the Customer Service shows that CarMax out value in there employees.
Thanks so much, I pray Gods Blessings at this place, and that y'all sale 75 cars this weekend.
by Finni from ithaca, ny
May 24, 2018
Everything in a car that anyone could want. Fast, comfortable, incredible car. Best looking car everywhere I go. Even for a coupe theres plenty of space.
Robert Espino was very polite, respectful and knowledgeable. I do plan on returning to this location as the customer service was excellent and the waiting area was very clean.
Feel like an all star
by Rachael Watson from TN
August 22, 2018
Purchased this vehicle at Beaty Chevrolet with only 26,000 miles on it and it runs like a brand new one that has never touched pavement. When you play your favorite music the whole car makes you feel like you are at a concert and the handle and feel of this vehicle when you drive is smooth. Will not buy another make. Infinity is the best.
Hey i really appreciate that paint touch up yall did on my care , I can tell it was done super professional. Will come back in the future and will let my friends know
Q60S RedSport Great performance, incredible looks!
by Dr. Perez from Milwaukee
May 14, 2018
Car is incredible value for the money. 400 hp, awd, neck twisting appearance. Very impressed with the safety features and ease of steering. Don't believe the reviews about the steering. Unless you bought this car for a racetrack the steering is great. You won't be disappointed....especially when you step on the gas pedal!
Since the first conversation, Keith was very helpful! Answering, all my questions, etc. When we got to the Dealership, he was Gentleman from the first handshake! He spent as much time as we needed to feel comfortable about our purchase! Keith, even helped us with directions to motels and restaurants as well!! I have called Keith during the sale and ALWAYS responsive with in an hour!!! I will definitely, recommend e-one car to my family and friends! Thanks, for the EXCELLENT service! Thanks, Keith From your Arkansas friends!!! Steve and Jacque Zimmerman
Best in class
by Hutch from Baltimore, Md
December 17, 2018
The Q 60 checks all the boxes. Class leading performance, tech, and head turning looks. I highly recommended the Bose centerpoint music system. Awesome acoustics.
Only reason I gave 4 stars on facilities was because here very small and don’t have much room for parking. I want to do overall 4.5+, but that’s not an option. Only reason for half point is because I asked for two things and had to pay for one myself and the one they did pay for was late. Overall, genuinely good people and family oriented. I recommend Mia.
Great quick car
by KatV76 from Lakewood, CA
October 11, 2018
This car is so fun to drive. It is very responsive and comfortable! It has navigation with traffic and all the bells and whistles. The only drawback is the small back seat but this is really not a problem for us.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
by MarkP from Boynton Beach, FL
June 27, 2018
The INFINITI Q60 is a very attractive and reasonably priced luxury sport coupe. From its unique sleek styling to its many standard features and options, this vehicle truly met all of our needs. The INFINITI In-Touch Infotainment system is easily navigatable, and the Bose sound system with 13 speakers sounds amazing!
Love this driving machine!
Went in to inspect a car that I saw online and drove it home that day. The most pressure free car experience that I have ever had and great finance department.
Fantastic Car but room for minor improvements
by Ex GS37 Owner from Daytona Beach, FL
April 28, 2018
I am a very satisfied owner of a 2018 Q60 Red Sport 400 having previously owned a 2008 GS37S. It is a fantastic car with great performance, acceleration, and handling. It drives almost like a very good race car. The looks, creature comforts, and driveability are superb.
The is however some room for minor improvements is three areas associated with its "drive-by-wire" features.
The biggest one is the "spring feedback" in the steering; I'm not talking about the lack of road-feedback but about the very artificial nature of the "feel" while turning the steering wheel while turning and it's tendency to cause the car to lurch sideways if you momentarily take your hand off the wheel while turning. The GS37S did not do that.
The second one is a throttle that feels like a "drive-by-wire" throttle upon the very slightest "first throttle application" when moving at very low speed (like in a parking lot) which causes the car to suddenly surge forward (the GS37S did not have this issue). It is not noticeable during normal driving.
The other is the absence of a sensor to detect that the front "Air Dam" is about to hit a curb; there are sensors that work great when you come close to other things but no warning if you are about to hit the curb in front of you in the parking lot (the Air Dam is lower than many of them).
With that said, I am very happy with the car and would recommend it to anyone.
Auto Merchants made my cat buying experience easy. Special thanks to Tommy Bedford in Finance. I would definitely recommend Auto Merchants to anyone in the market for a vehicle. Had my car for 3 years and no problems at all. I’ll be seeing them soon for another vehicle. Great doing business with you guys.
I have been going to Grapevine Toyota for several years now. This is the forth Toyota purchased from them and the service has always been excellent! Thanks in part to my asst. service supervisor Robert Moran and the whole service staff.
I came in June of this year to get our Toyota Highlander serviced and have the Zak-Tek protection applied (which is great) and went over to see Neal Asaad the General Manager just to say hello.
He asked me how my 1970 Grand Prix was doing. I told him that I was going to get the old factory R-12 A/C replaced for a new R-134a replacement unit which would have to be shipped in from Florida. The garage where I was going to take it quoted me several thousand dollars to tear out the old factory air and put in the new one, and keep the car for three days.
This was after going to three different places to get an estimate where I asked about doing a retrofit kit, (I was still wanting to keep it original as I have owned it since it was new) no one was interested in doing that because they said they couldn’t guarantee it not leaking or that the compressor bearings might be worn out and other excuses for the system not working.
Neal suggested that I bring it in and let his service techs look at it.
He introduced me to John Farley his fixed operations director and Karl Landerholm his shop foreman. They said they would check it out and let me know later that day. They captured what little R-12 Freon that was in it and cleaned the system out and refilled it with environmentally friendly R-134a Freon. After keeping it overnight to check for leaks I picked it up the next morning.
To make a long story short.
They did a great job! “Above and Beyond”. It has performed perfectly all-of this hot summer without any leaks or problems for just a couple of hundred dollars.
Truly a Friendly, Fair and Professional Dealership!
Everything from their quality of cars to the service and customer care they provide exceeded my expectations! Love my new car and loved the service experience.
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