Raphael Tucker was amazing to work with while I was buying my car. From the first time he called to talk to me about the idea of buying a car he was professional, caring, and kind. Then when I was test driving cars and asking a million question he was patient and reassuring. By the end of the experience I had fun working with him and LOVED how Carmax takes care of people. I will forever be a Carmax buyer and I will totally be seeing Raphael Tucker again. Can't wait to tell everyone I know to go see Raphael Tucker.
I bought a beautiful Q60
by zanin from JACKSONVILLE
March 26, 2019
I bought a beautiful Q60 The service was excellent and the process was seamless. I highly recommend this dealership and line of cars.I bought a beautiful Q60 The service was excellent and the process was seamless. I highly recommend this dealership and line of cars.
If I had to rate my experience on my sales person Paula I would have given this place a -10. I looked at a truck I liked and wanted to trade my truck in. My wife and I were sitting there and talking with Paula about what they could do for us and in the middle of it all Paula leaves in the truck we wanted to buy. Rick the Manager comes over to talk to us about things and we agree to buy the truck but, the trucks not there because Paula had left with it. Paula finally returned and we were able to sign our paperwork. While signing our paperwork Paula answered the phone even though there were other sales people that could answer the phone. It seemed to me that she was trying to get other customers while still working with me. I have sold cars before and to watch her trying to hustle instead of helping the person in front of her that she was going to make a buck off left a bad taste in my mouth. Paula asked Bonnie to assist her with paperwork for my license plate. This was the best part of my buying experience dealing with Bonnie. I have dealt with Bonnie on several occasions since buying my truck and I have to say she’s always pleasant and helpful. I had to call up there one day since buying my truck and ask a question and the man that answered the phone asked who my sales person was I told him Paula and he put me through to her, unbeknownst to my surprise she had no idea who I was. I think that is pretty bad when you can’t even remember a customer you probably made a lot of money off! I vowed from that day if I needed anything that I would contact Bonnie. Since then I have contacted Bonnie about my remote to my truck and she gladly took care of it. I then contacted her about a battery she helped with that. Each time I have had to contact her she has been very pleasant and always willing to help. Bonnie was my pleasant surprise! If you go here to buy a truck or car ask for Bonnie. If you see Paula run she’s a hustler and is only out to make a dollar on you she cares nothing about truly helping people. I highly recommend Autobank only if dealing with Bonnie or Rick otherwise forget it!
Best Birthday Gift Ever..MY INFINITI
by REV FRAZ from Springhill Louisiana
January 5, 2019
THIS VEHICLE Interior & Exterior Is So Pretty
This Vehicle Rides So Smooth & I Love it
The 3rd Row Seat was A Bonus, Because I did not know the truck had a 3rd row..What a Blessing
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