I drive over 300 miles to come to this dealership and these service consultants specifically. I won’t take my car anywhere else. I trust these guys completely with anything my car needs- they don’t try to sell you anything you don’t need
Greeted by Felix outside of dealership which was a nice first impression in regards to customer service. Friendly and good at building rapport with client. Knowledge of the car could have been better. Car sold itself more less. Went back and forth with price to make sure we paid what we felt was the right price and we felt good about it but did feel undervalued as a customer when the GM came over to immediately suggest ???something that was within our budget???. It wasn???t by any means outside of our budget but the fact that the price they started off with was wrong from the price online is what bothered me when it came to negotiating. Thumbs up for Felix getting us a price we could agree upon and better yet the dream car my fiance has always wanted. I would also like to thank Guy Ghrist on his service as he made us feel great about our purchase and even better hooked us up with the right warranties down the road. Very professional and knowledgeable in his field. Overall good experience and would do business or purchase another car from Ken Ganley Nissan again!
The service specialist wrote my maintenance order and honored the coupons that I received in the mail from Airport Infiniti in Cleveland, OH. The work was done quickly and the car was washed and vacuumed. Great service !!!
A huge THANK YOU to TONY STALEY and DANIEL WALKER for finding me the car of my dreams, a new Infiniti Q60! After an extensive search, they were able to deliver on the exact car I was looking for! They were eager to earn my business and followed through on everything promised, which I truly appreciated! I'm looking forward to many happy miles in my new Infiniti and a long and wonderful relationship with this dealership!
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