Great experience from start to finish! During the test drive, I noticed a noise in one of the front wheels. My salesman (Mike Khurshid) noticed it too. He said he would have their service dept look at it the next day. He called back to say that the tires were mismatched, so they put 4 brand new tires on the car (no additional charge). When he drove it again, the noise was gone. I was just going to pick up the car, but he insisted I drive it again myself to make sure the noise was gone. This was a small sale for CarMax, but everyone there made me feel I was the most important customer they had that day. I left with my new car, and a handful of Mike's business cards to give to friends!
I purchased my new vehicle from here and from the salesman to the GM to the finance manager they were top notch! Very impressed and excited that I found them with the help of cars.com. Best buying experience I've had!
i went to see a car and I had a drive test and the guy didn't say a word or explained to me anything about the car, until they saw I was interested they started sending me several emails, bad customer service.
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