Infinity KC team takes the hassel out of car shopping.
by jmiller from DealerRater.com
December 5, 2018
I am a big fan of Infinity of KC due to their professionalism and efficiency. The sales team knows their product, listens to the customer on the type of vehicle desired and provide an efficient purchasing process once the agreement is met.
I' e had several dealing with Stephen Palko and the Richebach Infinti service department over the last few months. I have to say that the service has been exceptional. Stephen goes above and beyond with me and others I've seen and talked to in the waiting room. He is a true asset to the organization and a good reason to do business with Richenbach Infiniti.
I dealt with Joe Maloney. Excellant quality service and a genuine desire to squire my business. I was coming off surgery and was unable to get into the dealership. We handled 95% via email. When I was able to drive we completed the process in 2 days. I am now driving my new Malibu and thanks to Joe could not be happier.
Keller Chevrolet and Joe Maloney
Mo was the ultimate professional. He was extremely easy to work with and never during the transaction did I feel pressured. He took his time to understand exactly what we were looking for and at the budget we had in mind. When it came time to close the deal there were no surprises. He made the whole process simple and stress free. He is very knowledgeable of all the features and equipment at every option level. I would highly recommend him to family and friends!
I have nothing but positive things to say about my entire experience with this dealership. I wasn???t expecting to find exactly what I wanted the same day, but Adam helped me find my car after I told him everything I wanted. I absolutely LOVE my new Infiniti. This is my second Infiniti with Competition Infiniti and I will always be coming back. All the staff here are so friendly , as well as not being pushy for you to just get a car for them to get a sale. During the finance part I dealt with Akida, and he was also very knowledgeable. Thank you!
It was a pleasure dealing with devan Infiniti. I have bought many cars in my life and have had some horrible experiences with customer service but here it was flawless. I felt welcomed there the minute I stepped in. They treated me like a friend instead of someone trying get get money from me. Unlike most dealers, I actually met and spoke to their used car manager and he made it clear that he would help me out the best he could and truly appreciated my business. I will definitely buy from there in the future and would recommend to anyone.
Went in to Infiniti of Warwick to check out the new QX50. Was very satisfied with the car & made a purchase with Steve Romjue. Highly recommend him - a smooth easy transaction. No pressure and works with you to make things happen. AAA+++
The right rear brake on my ???14 Q50S has been making a horrendous squealing sound for several months. After having an incredibly difficult experience working with the Infiniti dealer I purchased the car from in central Mass, Infiniti USA sent me to Infiniti of Norwood. Nigel and his team have been excellent to work with! Great communication, easy to talk to, tremendously helpful and a pleasure to work with. Thank you! I feel as though they have gone above and beyond to help me resolve this issue (and we are still working on it.) I also had an oil & filter change while my car was there. The job was done well and engine compartment was clean / no oil spills / drips. The cost of the oil & filter service (synthetic) was about $40 more than at my previous Infiniti dealer though. Thought this was a bit high, but honestly, the quality of service I am seeing is worth it. Great experience, thank you.
This is the fourth car I've purchased or leased from Kearny Mesa Infiniti. From the sales team to the service department, this dealership is top notch. The sales process is easy and low pressure and generally the administrative process is simple and there isn't a lot of pressure to purchase other options. More importantly, the service department is excellent, in particular Adam Schmidt, who has been my service advisor for over 5 years and he's the best.
BEST customer service ever! Todd Ritter and his team are the best. Treated me and my Mom the best out of multiple dealerships. No pressure and very knowledgeable of product. The other dealerships did not take us seriously because we were women and did not know their product or didn't have a lot of inventory on the lot. I will definitely be referring them and go back when I need to upgrade. :-)
I don???t have much patience for the sales process because I research before I arrive and know what I like and don???t so usually don???t enjoy the process. Mark Wilson changed that for me. He was excellent in his knowledge, his respect for what I cared about and his willingness to be flexible in how the process was conducted if that was important to me. He went above and beyond every step of the way.
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