Overall great experience with DeSimone. The car I was interested in was at their center city location. When I mentioned to Mike Framo that the NE location was more convenient for me he had the car brought up. There were no issues when I got there. Mike was there and expecting me and I got right into the car. We test drove, loved it and quickly went through the buying process, which was much faster than I'm used to. But then we waited for the car to be detailed... for 2+ hours. It's a Mini Cooper. The size of it is in the name so why it took so long is a mystery. And when we finally got it it didn't look any cleaner than when we test drove so I'm not sure if the car sat there while everyone took their lunch break or what. But it worked out and I'm thrilled with my 2015 Mini Cooper Countryman. I would definitely go back and/or recommend them.
The car looks great
by Ride2win from
April 18, 2018
My first impression it looks great control nicely but I wasn't expecting such a big gas bill I ended up buying a 228i BMW which has everything that the x30 has only gives you the option of spending your gas bill less I think Infinity with a Mercedes backing needs to start thinking about the economics of fuel prices
I had a great experience from beginning to end with trading in my older car and buying a used car. I really appreciated that my salesman was very helpful, knowledgeable and professional, as was the finance woman.
by Teal4 from Upper Marlboro
July 8, 2018
If you are purchasing definitely go for the top of the line, not a splurge. The car is small and compact and you woll need the extras to justify the cost.
I have to say that this has been the best car buying experience ever! I went in and my sales consultant, Nakia Scott, was very friendly and patient. Even before I got there, she was very helpful over the phone. The car selection was just great. The quality of cars there is unbeatable. Every car has a perfect Carfax as well. The entire process from walking in to driving out was less than 2 hours and I left with a better finance deal than I had when I walked in. The car is excellent and they warranty is the best. Oh and I got my registration transferred and it's only been a week and a half and I already received my updated one in the mail. I have no complaints. Extra set of keys, full tank of gas, great warranty and a like new car. Love this place!!!
Unsafe at Any Speed. Avoid This Vehicle.
by Kevin G. from Roselle, IL.
June 28, 2018
This cars sonars and back up camera malfunction on a routine basis and neither the dealer or Infiniti knows how to fix it. They are aware the issue have been reported by multiple owners, but will not warranty the purchase. We followed their protocols and they refuse to classify our vehicle as a lemon, so we're stuck with it. The sonars are intended as a safety feature, but they go off at highway speeds for no reason alerting you of a ghost vehicle that's too close, but not even there!. The back up camera will show when driving in forward too. I don't feel confident putting my family in this vehicle. Also, the buffeting noise at highway speeds will break your eardrums if you can tolerate it long enough. The cabin looks nice, but is cluttered and tight. STAY AWAY FROM THIS VEHICLE. We're stuck, but you don't have to be.
I was shopping for a used vehicle for myself. My credit was challenged and I knew it wouldn’t be easy to find something dependable ,more importantly, safe. Laurie was SO much help. She never gave up on me. Regardless how hard it was to finance me. She genuinely cares for her customers and is the definition of dedication. I wouldn’t buy from anyone else.
Good performance but more like a sedan
by Satish from NJ
August 20, 2018
Meets are needs; small, great performance and easy to drive in. It is more of a sedan than a SUV. It's tech features are good but take some time to learn.
This was the best car buying experience of my life such great customer service ..I was blown away by how fast the process went by we were out in time for lunch ...I will be definitely buying all my Car from CarSense in the future... the people there are just wonderful..
My wife and I went looking for a new SUV. We were met by a great sales person John Stetzer who was great. He was not pushy but very knowledgeable and really went out of his way to make sure my family was taken care of. Best car buying experience we ever had will be buy any car in the future from CarSense and will ask for John Stetzer.
Excellent car for commuting
by IrekTX from McKinney, TX
August 20, 2018
This car meets what I need for commuting. It has strong engine, comfortable interior and nice exterior look. Smaller then my prior QX60 but having Nissan Armada in the household, we do not need second big car.
Stopped in to discuss a used vehicle found on a car shopping site. Barry the sales person spoke to me immediately, we discussed the vehicle I was shopping. He gave me a printout I requested, and let me be on my way quickly with just the right amount of salesmanship. Haven't purchased, but I would expect the same level of professionalism in completing a sale.
I came to Hertz, because my sister said she just purchased a car at a good price. I was skeptical at first, because of my credit, but I took a chance anyway. Loreal J. was great she contacted me regarding my application and then she said she would work on my application and once approved I could come in and take a look at the cars. I would definitely recommend Hertz and Loreal J. she worked with me and found me a car that was in my budget. I found a really nice 2015 Nissan Sentra that was in my budget, and it included the warranty and tire coverage. I really made out great! Loreal J. always answers my texts and questions in a timely fashion. I definitely recommend Hertz.
We came to purchase a used car. The vehicle was CLEAN and totally as advertised. Our salesman, Burton, was ultra friendly and made us feel at home. Paul did such a great job - financing was a snap. Neither my wife nor I have had a better time buying a car. We would highly recommend this dealership to anyone interested in buying a quality vehicle.
Was very happy with the dealership. We purchased a used Volvo XC90 and they couldn't of treated us better even as we were not purchasing an Infiniti. Will keep them in mind in the future for all our new and preowned vehicles.
by FULKNER INNFI OF WILLOW GROVE from WILLOW GROVE, PA
October 5, 2018
THE SERVICE PROVIDED WAS GREAT
THE PRICE WAS RIGHT FAIR AND HONEST
I RECEIVED FAVOR DURING THE TRANSACTION
SALES MAN AND MANAGER WAS WONDERFUL, AND THEY DID EEVERYTHING TO HELP ME GET THIS VEHICLE WITH OUT A LOAN FROM THE BANK (WHICH WAS MY REQUEST)
I purchased a car from this lot and it was a much easier process than I thought. From the time that I showed interest to the time that I left the lot my questions were answered timely and my time was well spent. Loreal was a huge help in the car buying process and her customer service is unmatched. As a first time car buyer I was welcomed and treated with the best intentions.
I worked with Stephen Phillips to purchase a 2014 Prius C through the Rent 2 Buy program. Stephen made every effort before, during and after the sale to explain the process, answer all questions and make the transaction as smooth as possible.
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