Infinity KC team takes the hassel out of car shopping.
by jmiller from DealerRater.com
December 5, 2018
I am a big fan of Infinity of KC due to their professionalism and efficiency. The sales team knows their product, listens to the customer on the type of vehicle desired and provide an efficient purchasing process once the agreement is met.
I love my new Infinity QX60. Tom, our sales agent, was helpful and knowledgeable. Everyone that I encountered had a smile on their face and went out of their way to make sure I was happy and well taken care of.
I initially found the car here on cars.com and was contracted by Andrew Weiss who works for Dreyer and Reinbold. From start to finish it couldn't have been an easier experience. He wasn't pushy or rude but very friendly and informative, answering any questions I had. I would 100% recommend both this dealership and Andrew.
Made an appointment at another dealership for a lube and oil, other dealership took 20 minutes before they even greeted me for my appointment, then gave me a ridiculous quote for an oil change. Said thanks for waiting my time and hauled over to Coulter Infiniti. I apologized for just dropping in and asked if it was possible to get an oil change done that day. Scott said sure and squeezed me in, said it would be an hour and a half to 2 hours. By the time I was done talking with him my car was in the air, and was completed just shy of an hour, including the wash. I appreciate the service greatly and will return, with an appointment of course.
I was assisted by Edwin Modesitt. He was very down to earth, easy going, and extremely helpfull. They offered me a great deal on a Titan, that I passed up on in the end, not any fault of theirs, the truck just wasn't exactly what I wanted but very close. I hope they come across the vehicle I want i would purchase it from them in a second. Great people, awsome staff.
Just bought a 2015 Maserati Ghibli at this dealership and had a great experience. Everybody was very professional and tried to do everything they could to make this deal. The salesman was Diego and he was very nice.
This is the fourth car I've purchased or leased from Kearny Mesa Infiniti. From the sales team to the service department, this dealership is top notch. The sales process is easy and low pressure and generally the administrative process is simple and there isn't a lot of pressure to purchase other options. More importantly, the service department is excellent, in particular Adam Schmidt, who has been my service advisor for over 5 years and he's the best.
It was a pleasure dealing with devan Infiniti. I have bought many cars in my life and have had some horrible experiences with customer service but here it was flawless. I felt welcomed there the minute I stepped in. They treated me like a friend instead of someone trying get get money from me. Unlike most dealers, I actually met and spoke to their used car manager and he made it clear that he would help me out the best he could and truly appreciated my business. I will definitely buy from there in the future and would recommend to anyone.
Mo was the ultimate professional. He was extremely easy to work with and never during the transaction did I feel pressured. He took his time to understand exactly what we were looking for and at the budget we had in mind. When it came time to close the deal there were no surprises. He made the whole process simple and stress free. He is very knowledgeable of all the features and equipment at every option level. I would highly recommend him to family and friends!
I have nothing but positive things to say about my entire experience with this dealership. I wasn???t expecting to find exactly what I wanted the same day, but Adam helped me find my car after I told him everything I wanted. I absolutely LOVE my new Infiniti. This is my second Infiniti with Competition Infiniti and I will always be coming back. All the staff here are so friendly , as well as not being pushy for you to just get a car for them to get a sale. During the finance part I dealt with Akida, and he was also very knowledgeable. Thank you!
BEST customer service ever! Todd Ritter and his team are the best. Treated me and my Mom the best out of multiple dealerships. No pressure and very knowledgeable of product. The other dealerships did not take us seriously because we were women and did not know their product or didn't have a lot of inventory on the lot. I will definitely be referring them and go back when I need to upgrade. :-)
I don???t have much patience for the sales process because I research before I arrive and know what I like and don???t so usually don???t enjoy the process. Mark Wilson changed that for me. He was excellent in his knowledge, his respect for what I cared about and his willingness to be flexible in how the process was conducted if that was important to me. He went above and beyond every step of the way.
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