I just want to say today I had the best experience ever! My salesmen Greg hands down top notch! He was very professional, had lots of knowledge of the car he sold to me. Took the time to show me every assett of the vehicle. He made sure I was all set and my car was connected to all my gadgets! I give him 100% customer service hands down! Shout out to you Greg Souza!😁 Hanover Ma!
Great customer service. Met all my needs. Relatively easy experience with original contact with dealer, paperwork, financing and other details, and delivery. Excellent attention to customer throughout the leasing experience.
I have purchased quite a few automobiles and this was by far the best experience I have ever had. I worked with Jimmy Nguyen and he was very honest, hard working and got the deal done in a timely manner. When it comes time to replace my wife???s car I???ll definitely be back!
Erik provided a simple and easy process for me in purchasing my first car. I don???t fit in 4 out of 5 cars (height) and he helped find a Lexus on the lot that fit my physical and financial parameters. Plus, he helped get the back and front bumpers replaced! Good deal and a great experience at Infiniti Hanover.
I strongly recommend this dealer. They always have a brand new loaner car when i take the car in for service. I leased a QX60 from them three years ago. Every time i have had service they are professional and courtesy. Matt Shafman has always made sure my car was ready and service was completed before i came in to pick up. They even wash the car ever time i get service. The interior lights would not turn on i called and told them, they said to just bring it in without an appointment and they would take a quick look it was just a fuse only 5 minutes to fix and then they washed it. Love this place.
The right rear brake on my ???14 Q50S has been making a horrendous squealing sound for several months. After having an incredibly difficult experience working with the Infiniti dealer I purchased the car from in central Mass, Infiniti USA sent me to Infiniti of Norwood. Nigel and his team have been excellent to work with! Great communication, easy to talk to, tremendously helpful and a pleasure to work with. Thank you! I feel as though they have gone above and beyond to help me resolve this issue (and we are still working on it.) I also had an oil & filter change while my car was there. The job was done well and engine compartment was clean / no oil spills / drips. The cost of the oil & filter service (synthetic) was about $40 more than at my previous Infiniti dealer though. Thought this was a bit high, but honestly, the quality of service I am seeing is worth it. Great experience, thank you.
I brought my car in for service that took me in and had a loaner car for me within 10 minutes. While the serviceman moved my car he noticed a very small detail that I never noticed and took care of it, in the 2 minutes he was in my car. My car was finished on time and on budget. I would highly recommend Infinity of Norwood
I drive from RI to Infiniti of Norwood because the Service Dept is very professional, very competent and communicates throughout the service experience. (Infiniti of Norwood should educate my local dealer on what real Service should be to the customer)
Routine maintenance/ evaluated for tire replacement
by JAMES.PERRY from DealerRater.com
November 2, 2018
Went in for routine maintenance, asked them to check the tires and was able to get a good price and a next day appointment to get everything taken care of so I didnt have to take time out of my work week. Great experience as always with the guys at Kelly!
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