My best car buying experience in my life, and I've bought quite a few cars in my life! From the sales rep, Trey Ferro, his supervisor, Charles Lawson, and the finance staff, all were friendly and very professional. Facilities were very nice also. I highly recommend Niello Infiniti for your car buying experience!
Due to distance, I was looking online for Q50S and I had to rely on Chip's candor. Whether asked to kick the tires, doing the limbo by looking under and then over, inside, all directions of the cars.....was provided without hesitancy. What a great way to establish a wonderful relationship and providing great customer service!
I knew what car I wanted and started talking to Shane from Infiniti through text. I let him know I was on a time frame so we were able to get most of the work done over the phone/text. When I showed up, we took the car for a test drive and fell in love even more with the car.
Charles Lawson went far beyond the call of duty to find the exact car that I wanted. He kept me informed weekly of the status of finding the car. All individuals involved in my purchase of the QX60 were very pleasant and knowledgeable.
I had been researching buying a certified used car and narrowed my choice back to another Infiniti. I found Niello Infiniti to be one of the few dealerships that had several of the models I was looking for. Charles Lawson was my sales person and did a wonderful job of answering my questions and patiently waiting for me to decide without any of the typical pressure you might receive at other dealerships. We settled on a fair price for the car and my trade and then I met with Nadine Dillman in finance, who found an even better interest rate with my bank than they gave me. The car I got is great, and the service and deal I got through Niello Infiniti in Concord was excellent. Can't recommend them highly enough. If you are looking for a great car and deal, go see Charles and Nadine at Niello Infiniti!
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