I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Ryan Dunning is the man you would want to see if you have any repair issues,hes quick,friendly and efficient! I want work another Service Advisor,I'm pretty sure their all good,but mine is great or least he has been for the passed three years ive been coming ro Infiniti.
MotorCars of Nashville has tremendous inventory. I received the vehicle that I wanted at a very favorable price. For out-of-state buyers, their electronic document signing is very convenient. I would feel good about recommending this Delearship to anyone.
by John Seegel from 2077 Bahama Drive Navarre, FL 32566
November 3, 2018
New Tires were added to the vehicle, that was greatly appreciated!. Disclosure of Med. Level scratches were not identified on cars.com.............Dealership was Friendly and very helpful with the Loan Paperwork! One disappointing thing was only 1 set of keys..................I should have asked for a further discount with only 1 set of keys............My wife was not to happy about that..............
From the moment I walked into the showroom I knew this was going to be a different experience than the other dealers I had visited.
I was greeted immediately by a sales manager and was offered drinks, snacks, etc while the salesman was coming over. The salesman listened to my list of ‘wants’ in the car. They had a tremendous selection of vehicles that fit was I was looking for all with extremely low miles, perfect service records, and great prices. I quickly found the exact car I was looking for.
The buying process was similar to other dealerships in there is time that goes along in putting together financing documents, etc. However, this was a Friday afternoon/night and I’m sure they were ready to go but they were very professional and worked to get me a great financing rate.
The professionalism and customer service is top notch. I would recommend this dealership to anyone!
Jeremy was very polite and helpful even going so far to send me pics of the truck before it was listed. He called to check on our experience even a couple of times after we drove it off the lot.
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