I love everything about this dealership. They are the gold standard for all Volvo Service teams. I purchased my car from another dealer, but will not take it back there ever, having worked with Volvo of Richmond. The service professionals keep you informed of the nature, expense and timing of the appointment. The shuttle team is punctual and personable, and the car comes back in great shape. Kudos all around. Special note that the dealership sent an email overview of the condition of the car, followed by an email and phone call post service. Great team.
I resently purchased a used Ford Expedition 2006, from Fivestar car and truck llc. , richmond va . I could not have been happier with my experience. I purchased the truck as is, but I did purchased a limited warrenty. On the very first day a check engine light came On. I called Chris S. the owner, he was very courteous and thoughtful. I brought the truck back and he brought it to he ford mechanic, to check the codes and see what needed to be done. We went back and forth a number of times. Throu out my dealings Chris and his team could not have been more professional and courteous. He really wanted to make sure that I was a satisfied customer. Since the problem with the truck could not have been anticipated. Eventually the truck was repaired, with the dealership taking responsibility. I would recommend Fivestar to my friends, and intend to return in the future for sdditional purchases. Maria their financial/processing person was lovely. And Chris S. felt like a friend by the time everything was done. Great Place
My husband and i had the please of meting Margie, and her sister Lavern. These two ladies make the process so easy. I would say they are the Beautiful faces of Pearson Infinite on Midlothian Tnpk. Both these ladies took there time with us. explained every detail and the process that paperwork that they would take us through. They helped us walked out with out dream Luxury Vehicle QX80. I would recommend asking for them both. They are a Blessing from the begging of the process to the end of it.
If you're like me and I dread going to buy a car, especially a used car, go see Antoine. Low pressure, polite, and you can tell he's just a good man. He let the car do the talking and let me make the decision. Gave me plenty of time and space, held the car for me for a day while a made my decision, and made the buying process easy once I made my choice. I would definitely go there again!
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