Stress-free, hassle-free, and seamless car buying experience
by ms6001 from DealerRater.com
December 2, 2018
A used Lexus at Naples Infiniti popped up on my car search. It had everything we were looking for, so I inquired via the website. Just three days later we had a deal in place for a very good price (without pressure or haggling) and Luxon delivered it to me at my house for final inspection, test drive, and signing the paperwork. That level of service was exceptional considering the fact that I live 4 HOURS AWAY FROM NAPLES.
Made my car buying experience a pleasure!! Excellent
by CHIBRY from DealerRater.com
November 19, 2018
I went to the dealership with no expectations need a car after my previous Cadillac was a total loss. I reviewed most luxury vehicles and test drove them. Until I test drove the Q50 nothing felt luxurious. I instantly fell in love with the car trying not to show my exuberance. I believe Robert sensed my initial desire to buy a used Q50 2015-16 and from that conversation knew my price point and willingness to enter a lease. He pulled from inventory what he thought would be a good choice. When we sat down to negotiate the first offer was one I couldn't refuse. I felt compelled to accept without a hesitation as it exceeded my expectations. I had been looking for several weeks and hadn't had this experience with Acura, Lexus or Cadillac. I will be bringing repeat business here when you receive this treatment. Can't wait to refer others for a similar experience. This car drives beautifully. The next one they are going to make is the black with red interior Q50. All other staff had great attitudes and were very upbeat.
Kevin worked extremely hard to get me the price I was looking for. The car was ready as promised and all the options were as specified. Kevin had the car ready on time, took the time to review all the options with me, set up my iPhone and Called me that very afternoon to make sure everything was OK. I wouldn???t hesitate to use Kevin again for another vehicle purchase or lease.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Thank you Naples Infiniti and thank you Anthony Blasini. I began my simple inquiry about a specific vehicle at Naples Infinity. My sales consultant Athony was very helpful and knowledgeable in the process, after a few days of consideration my wife and drove from Miami to Naples to buy our vehicle. Upon our arrival we were greeted by Anthony and shown the vehicle, after a quick test drive there was nothing to think about I was hooked. The most impressive thing to me was how quick and efficient the entire process took, arrived at 11:00 am and out with my new vehicle by 1:00 pm. Worth the drive. I will most definitely recommend Naples Infiniti and Anthony Blasini to all my friends and family. Thanks again to Naples Infiniti. Loretto and Desiree Moure
The dealership staff were very professional and helpful during my purchase of a 1999 Cadillac DeVille. I was treated with respect and given the upmost courtesy while making my purchase. Thank you to all the staff members who went out of there way to assist me...I am very happy with my purchase.
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