I have purchased a car with tower this week I am really satisfied with the overall service Kudos to Anna she is professional very helpful and she makes feel so comfortable you don't worry about the wait time.After feeling the application i was so confident they she will give me full satisfaction. I already recommended two of my friends to her.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Amazing Customer Service!!! Thank you WAYNE!!! for all your help!! This dealership was kind, friendly, patient and made me feel very comfortable. I would recommend this dealership to everyone. Eliz Cruz
The warm welcome by Tanya at the customer service desk very inviting. It is truly an example for others to follow. Mr. Jones the sells rep who assisted me worked diligently to ensure I was a happy customer. He left no detail unexplained. Victor the sales manager was also very professional and pleasant. Thank you Rockaway Nissan!
Did an internet purchase on an 09 Murano and at pickup...
by Lasrnw from DealerRater.com
November 4, 2018
Did an internet purchase on an 09 Murano and at pickup found out the car didn't have all I asked for and was promised. I was livid because the original process had been great and felt I had been taken advantage of. Got in contact with Tom Wall, Manager and he searched high and low for the car I wanted. When he couldn't find the 2009 he got me a 2010 Murano at NO ADDITIONAL COST with all the options I originally wanted. In my opinion he went WAY above and beyond to make sure they made it right. I'll be a long time customer at DCH Freehold Nissan. Also, they have a great guy, John, who shows you all the options in the car and how each works....really friendly, really funny and very knowledgable. It's worth buying a car there just to meet him - he's teriffic!
I read review of DCH Freehold Nissan on this website and...
by qshakeel from DealerRater.com
November 4, 2018
I read review of DCH Freehold Nissan on this website and decided to drive all the way from Piscataway, about 30 miles, to buy a new car. The long trip was every bit worth it. I had an excellent, and I should say, a very unusual experience. Unusual because this experience was unlike any other I have had at other dealers. I felt no pressure to close the deal, no haggling over price and everyone in the dealership was very courteous and professional. My salesman was Mark Weber, who I think is the nicest and most professional of salesmen I have ever dealt with. He was very patient with me and answered all my questions in a very courteous and calm manner. He did not rush me into making my decision and let me take time with all the details. I bought my car because of him. Thanks Mark for a great car buying experience. I have given this dealer the highest rating particularly for a great car buying experience. Thanks.
I could not of asked for a better experience at this dealership. They went above and beyond to help me and made everything from purchasing the truck to picking up the truck a very easy and pleasant experience.
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