Buyer's Remorse with incredible experience
November 8, 2015
I have a little bit of a different story than most reviews. I have owned my present car for over 10 years and not a fan of change. I have never owned a Infinity before and ventured into the the Ardmore dealership. The salesperson that helped was, Mike Lewis. We all know that car salesman can be pushy, annoying and long winded. Mike was professional, polite, well-informed, articulate and responsive. He answered my questions directly and respectfully. So much that, I decided to buy a Infinity. The actual process of my new purchase and the trade-in was quick, painless and affable. Mike really was terrific with every aspect. I drove my car home and immediately thought that I made a mistake. I test drove the care before but for some reason decided suddenly that this car was not for me. There was absolutely nothing wrong with the car, just having buyers remorse. I thought that I should sleep on it before doing anything and in the morning, I felt the same. I called up the manager, Nick Maraopis, whom I me the night before and simple said, I just bought this car last evening, drove it home and think I made a mistake. What are my options. Without a moments pause, Nick said that I can take it back and he will give me a full refund and give me my old car back. He further said that a car is a big purchase and no matter what the law says, he would never stick me in a car after one night that I did not want. He was wonderful. He further asked about what was it that I did not like. After I told him, he offered to let me drive around in another model for a couple days in a dealers. If I like it, we will figure out the deal, if not, he will give me back my car and all of my money, which he ended up doing 100%. He was a incredible man of his word. Whatever vehicle I end up buying, I would surely consider Infinity of Ardmore with Mike and Nick the most helpful, thoughtful and professional car dealership I have ever dealt with and would surely consider them again!